AmeriGas PropaneReviews of amerigas.com

Amerigas: They charge you to setup, they charge you a large annual rental, they charge you a lot for propane, they charge you to remove their tank. Nickeled and dimed to death. Moving on like a bad divorce.

Like everyone else on this site, Amerigas has given me the run around about delivering propane. Ordered on the 6th of January and now its the 27th and I still don't know when they will deliver. Ordered at 30% and am now at 12% only because I haven't used propane to heat my home since the 13th. House is 37 degrees except my bedroom and bathroom which I heat with electric space heaters that are dangerous and expensive. AmeriGas has 400 dollars and will not help me. Live everyone else I would give them a negative 10 score.

RUN, RUN, RUN away from this conglomerate that OVER-CHARGES, is a customer service sink-hole w/RUDE AGENTS that will hang up on you, w/out using and four letter words. FIND ANYTHING ELSE!!! Trust us, we have been stuck in their downward spiral for way too long. Will do anything to get away from them, including manually refilling a 100 lb tank until we can find something else.

If there were only zero stars to give. I really wonder if Amerigas is even a legitimate company. I am on automatic delivery and automatic payment, yet my propane has been at zero percent for 10 days. I have not had a propane refill since March of 2022 and now have zero. Their customer service does nothing, expect say will "email and escalate". I have been told the exact same thing by every person I have spoken to for a week now, and they literally do nothing. It is like talking to a wall. I have called every day, with the promise of, the delivery is on it's way, and nothing. The most horrible customer service as they have the power to do nothing.

I have been trying since Tuesday Jan.17th to get this mess straightened out. Your driver put the gas,that I had ordered 10 days prior, in my neighbor's tank across the street. He does not even have an account with you. I have made at least six calls to you to no avail. I no longer want a delivery of gas. I just want this $144.39 taken off of my bill. I have been a customer of yours for 25 years and this is just unacceptable. Your driver made the mistake he needs to pay for the gas. I will not be paying for it. Pat Glaze

Worst customer service experience I’ve had thus far. Amerigas “forgot” to deliver our propane over a week ago and we have just now ran out. Spoke to three different customer service employees from India and each one told us something different. First call was with a man we could barely understand and was not helpful. The second representative lied to our faces telling us the emergency delivery would be done within two days. Called a third rep after not hearing anything within those two days and he stated we’re on the list for a delivery next week. Cancelling account immediately with this company and going local.

ABSOLUTE WORST company I have ever dealt with! We had a tank here when we bought our house and we have never switched so fast! I ordered propane and they ran us out so we had no hot water, I was then put on emergency delivery and told that within 24 hours we would have a delivery. Well 24 hours turned into a WEEK!!! Customer service is non existent and they barely even speak English. The best they could do was give us a whopping $25 credit. We immediately cancelled in November of 2021 and I was told all cancellation charges as well as a $150 tank removal fee would be taken off. Fast forward to APRIL 2022 5 MONTHS LATER and our tank was JUST picked up, and I was charged $162 AGAIN for a removal fee, and they said they will not be taking it off so now I am waiting on a manager to call me back, if I even get a call....Total joke of a company! Wish I could give a negative review!

I rent a duplex in Jamestown. I've lived here for 10 years. The difference between the first 9, and the last 1 is Unbelievable!!! Our gas ran out--for 4 days in late November. When we finally got gas, in 4 days--the deliveryman promised this would never happen again. It is now 1/18, and we have 10% in the tank. I've called their call center 5 days in a row. Each time I was told I'd get a delivery the next day, a d the delivery man would call me when he was on the way. Today is the sixth day, and I'm "supposedly" getting a delivery tomorrow, with a call when the driver is on his way. If they don't deliver tomorrow, the Police are my next call!