AmeriGas PropaneNo matter what you need or when you need it, we're here for you as your local propane supplier. You can rely on AmeriGas to keep your home or business powered up without interruptions or complications. Switching providers is easy when you have a partner that works for you.
AmeriGas Propane (amerigas.com) has 723 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Teresa M.
THIS COMPANY IS TERRIBLE TO DEAL WITH. I CALLED ON A MONDAY TO GET GAS BECAUSE WE WERE COMPLETLY OUT AND TEMPATURES WERE GOING TO BE SINGLE DIGITS. IT IS TUESDAY OF THE FOLLOWING WEEK AND STILL NO GAS. YOU CAN NOT CALL AND TALK WITH ANYONE IN A LOCAL OFFICE. I WILL BE CHANGING MY SERIVICE.
RobertG
Called to have propane delivered on December 10 2022. They tested my tank on December 12,2022. Driver says he attempted delivery but lied and said no one was home sometime around the December 18 We have been home everyday. no call no show in my opinion. But he did not fill the tank like ALL of the other companies we have used in the past have. Usually tank is filled and bill put on the door or charged to a credit card on file. I do not believe the driver stopped and they will not confirm on his GPS. Beginning December 22, I started calling. At least 3 times a day and I was told each day that we were put into Emergency status and a driver would be dispatched "today". Today is December 26th and still no delivery. I was just told that no one had dispatched a driver but she "would do it now" and gave me an updated order number. A busted Pipe and busted water heater later, we still dont have gas and could not cook our Christmas meal at home. Terrible customer service, terrible service period, and terrible follow up. Use North Georgia Propane, Blossman Gas or any other company is my suggestion. This company does not tell the truth and does not follow through with their promises. Also asked to speak with manager and they stated they dont have one on duty.
Dustin G.
Amerigas has not delivered gas to my home since Feb. 22. I pay monthly and I am on the auto delivery to avoid this.... yet here I am during the worst cold and holiday season with zero gas! have been waiting and waiting . Calling and calling only to be lied to and given false information. I will be contacting them daily as well as my district attorney and BBB. Amerigas ! shame on you.
J M.
Do not use this company. They never deliver when they say they will and its impossible to get any help from their customer service line. I have called 6 times and have received 6 different answers. I have been trying for 19 days now to just get my propane tank refilled, and I have a 2,600$ fuel voucher. My delivery keeps getting canceled for absolutely ridiculous reasons ranging from we have no tank(we have had the same tank for 4 years now) we are new customers (again, 4 years) we have an unpaid balance, we don't have a balance. How do we have an unpaid balance AND a 2,600$ credit? In the meantime my fuel level is now in the teens(it was 30% when I first arranged for a refill, like they recommend), we have had back to back winter storms, it's 10 degrees out right now, and me and my kids are wearing jackets indoors to conserve fuel because at this point it seems like we are never getting a delivery. It's not just for heating, my oven and hot water runs on propane and I'm afraid to use them too. Oh, and when we do run out we will get charged for a line test if and when they ever deliver.
PAMELA M.
NO DELIVERY! 92 yr old man , record cold and they do not care . Auto fill customer and never get auto fill. Order generated 11/17/2022 tank 20% remaining. No delivery. 12/15/22 called promised delivery in 3 days . No delivery 12/19/22 called agreed to pay extra for expedited delivery promised 24hrs, 12/20/22 promised 24 hrs delivery 12/21, on 12/22 told driver was in route. No delivery. 12/23 delivery promised for 12/24. No reason for failure to deliver any other promised day. Dad now has 5% propane and will be out of heat in record cold on Christmas Eve. Absolutely no way to speak with a real person who actually schedules the local deliveries. There is no emergency service as advertised!!! Kentucky should not allow them to do business. Same thing happened Nov 21 and Jan 22 . Had to fly to KY and take Dad to hotel to wait on Amerigas 2 days . This was for auto fill customer and they still charged expedited delivery charge. Haven’t been able to find a local owned dealer who has a 500 gallon tank so we can change. DO NOT DO BUSINESS WITH THEM. Unethical, call center lies, no method to resolve true emergency needs.
Boston B.
Reviews are 100% legit. This company is highly unethical, have hidden fees and high fuel prices, and provide a terrible overall service. Feedback consistent within network of friends and family that have used them as well. All have moved away. Not only do they suck, but they also don’t seem to care. Think I’m just some guy ranting? Go check out the BBB complaints…
Debora
Extremely poor service. Called on December 1 for delivery, told it would be delivered on the 8th. Called on the 9th, told it would be 72 hours, called on the 13th, told it would be 72 hours, called on the 15th, told it would be 24 hours, called in the 18th, told it would be 24 hours, called every day thereafter and each time told 24 hours. Now its the 22nd and still no propane. Tomorrow I will call to cancel service. When I asked to speak to a supervisor or manager, I was told they don't have one. Warning...don't use this company.
Sharon H.
Placed order for propane delivery week in advance knowing snow storm was moving in. 5 days later no show. Called & expressed concern due to disabilities will not have driveway cleared. Instead of delivery Amerigas changed amount of propane to Full on website instead of delivery
