AmeriGas PropaneReviews of amerigas.com

Called in the summer about service. Was given incorrect information about reading tank levels. Now out of propane and all calls lead to call center reps, vague answers, and no delivery eta. It is in the 20s at night, we have no heat, and no idea when it will be restored other than “maybe” within 72 hours. Thanks for nothing, will be switching to a locally based provider this year.

If I could a zero star rating I would. Liheap put an emergency delivery on Tuesday and I still haven't seen them. I called and they said it would be 72 hours before we could get our gas. Even though it was put in on Tuesday for emergency delivery we didn't have no heat and still waiting it's Friday now and I have 3 kids. All they said was they was sorry and all u get to speak with is Phillipines. I won't be using Amerigas anymore 😕 this isn't the first time I've been through this with them

Amerigas is one of the worst companies I have ever dealt with regardless of product. For the past six (6) weeks I have been trying to get my propane tank filled. So far I have received three (3) different delivery dates and Amerigas has NOT kept a single delivery appointment and today they were not able to even give me another delivery date! So, today I cancelled my delivery and severed my relationship with Amerigas. However, upon requesting my severance from Amerigas, I WAS TOLD BY AMERIGAS THAT THEY WOULD HAVE TO VISIT MY PROPERTY AND REMOVE MY PROPANE TANK EVEN THOUGH I OWN IT!!! I believe this was nothing more than a vailed threat to attempt to retain me as a customer. I had to finally hang up on them. AMERIGAS IS SIMPLY AWFUL. Save yourself a lot of grief and go with a different company.

If I could leave negative stars I would. Amerigas is awful. Bad customer service, bait and switch tactics, tried to charge us to repair a problem with the tank we rent from them. Every time you turn around they’re trying to bill inappropriately. Good luck if you choose them.

Our entire area has been out of propane exchange bottles for almost three weeks. We are in a Rural Area, almost 20 miles from the nearest Amerigas location, we rely on propane exchange bottles for heating and cooking. Local retailers have stated they never know hen to expect a delivery. Very frustrating to burn two gallons of gasoline to purchase a propane exchange bottle.

I have been with AmeriGas for years before they were bought out by UGI. I used to be able to call the local number and I would speak with the same lady every time. She could handle the deliveries, get in touch with drivers, make sure the account is up to date, ect. Now I call an '800' number and speak with someone that is reading off a script. We ordered propane and like always there is a week time span, which was expected. 2 weeks go by and no delivery. I messaged an online person and they said that they were behind deliveries due to lack of drivers. Okay fine. Another week goes by and I contact them through messaging. They said the delivery is tomorrow. I asked in several different ways if I should expect deliveries in the future to be outside the 1 week prediction. Rep could not give me a direct answer. I then called and spoke with someone and they said the delivery will be there tomorrow. I asked the same question. She said that it was because of the lack of drivers. I asked if we should have been contacted regarding the late delivery and she said, "Yes, we should be contacted if the delivery late." I told her that I was never contacted and she said she would report it. It seems like everyone is having this same issue and after being a customer for years, we will be searching for a new propane supplier in the spring. I too, have 2 children under 2 and having the thermostat on 65F is not right when we have a solution to this issue.

A brand new home – and they installed rusty parts. Billed me for 800 gallons of liquid, propane - and never actually delivered it. We discovered the error and requested delivery, but then they texted that they couldn’t fill the tank because it was already full — incorrect, the tank was empty. Overbilled me 12 ways to Sunday; and you either have to email, or (if you can actually get someone to talk to) speak to foreign nationals in Ohio (WTH?) who don’t help. In the end, I’m out over $2500 (AFTER buying their tank for ca. $6700). BONUS: they have a an arbitration clause buried in their contract, and the arbitration fee to dispute them starts at $2000. I’m giving them one star because zero stars is not an option.

AmeriGas charges 20% over average price. Refuses first responder discounts. Leaves you on hold for 20 minutes at a time. And every question you ask results in a transfer to someone else who contradicts what the previous rep says. One rep said I Chas a 5% discount, transferred me to someone to process it, and was then told I did not have the discount. I paid $720 for one month of propane, and was told if I call to order propane, to ask for discounts each time (pennies on the dollar) rather than just being charged a decent rate or given a consistent discount. Same sleazy tactics as DirecTV or other corporate slime. This is sorry, unethical, and once I can find another provider, I’m running.