AmeriGas PropaneReviews of amerigas.com

We called to order a propane refill for cooking and fireplace propane. Their customer service was clearly being handled overseas and quoted a lead time of 14 days to refill a tank that was dangerously low with a winter storm forecasted. Then tried to press us to expedite the service by paying a fee that was double than the tank refill! 14 days later, I received a phone call telling me our delivery was going to be the next day and because of the tank depletion someone over the age of 18 HAD to be there for the delivery. Did they show up? Nope. I HAD to take off work after THEY confirmed delivery and then no call no show. When we called customer service (again clearly overseas) we were lied to, telling us the truck was in route at 8pm in the evening! Then the rep had the nerve to tell us we should guarantee our delivery by paying an extra fee- are you serious? That’s bribery! I am still stuck at home waiting for Amerigas with the off-shore reps maintaining our delivery is en route.

AmeriGas is the worst propane service you could get. Charges too much and fees you to death and on top of that when you need propane delivered the most ( 7% with temperatures at 4°) they don’t care. Putting chains on tires is too tedious for them apparently. DO NOT RECOMMEND

This company is horrible, customer service is awful. They prices are high and the delivery time is bogus 2 weeks to get gas. No one speak basic English, hold time was over an hour for supervisor and of course language barriers. I would not recommend this company.

1. Amerigas question online How did we disappoint you and what can we do to make things right? Very disappointed propane service. Next I was quoted a different price in email and invoice by this company. Then overcharged once it was delivered to my residence. Told on the phone twice by someone by name Michelle my gas would be $1.54 a gallon but once delivered was charged $2.70 a gallon..Then talked to a supervisor on different day and he repeated the same thing after delivery my price was $1.54. Once I received my paper invoice it was $2.70. Most of the employees were very rude and not helpful in this situation. What can you do fix thing and make right? Fix my gas bill to the agreement of $1.54 a gallon. Plus you waived $140 safety check as a gift in the quote. Since receiving my bill I was charged $140 safety check but safety check was not done at my residence. I had safety check done less than a year ago with a different company. I am requesting to be charged correctly so I can pay this bill.I had difficulty understanding some customer support workers online. I am requesting updates to bill to the agreement for the propane delivered. I am waiting on an updated bill. In the original quote I was given local25 25% pomo discount but again once again once propane was delivered no Local25(25%) discount was applied on my bill. Talked customer service numerous times without adequate results and charging me incorrectly as of 2/10/2026.

Absolute trash company. First, my landlord and I have each been told that the other needed to call to have me added as an authorized user. They tell me she has to call. They tell her I have to do a conference call with both of us on the line. Mind you, they were fine to speak to me to set up the payment plan but now there is some security issue with speaking to me about removing the late fee when I havent paid late. I asked about an actual office and was given an address. They could not provide a direct phone number for this office and stated the offices have no direct numbers. They could not confirm office hours to ensure someone would be present before I drove a half hour there. Now I am sitting on hold on a call that has lasted 35 minutes so far. First they wanted me to pay the final payment in advance to have the fee waived. I said no. Then she told me the late fee was because I didnt pay the Jan payment til Feb. I said my first payment was due Dec. I see withdrawals to Amerigas on Dec 9, Jan 8, and Feb 6. Three of the four payments. Do you show three payments? She said she did. I said then remove the fee. Sat on hold. She comes back and says the fee is removed. I ask for confirmation of the balance due and the date she shows it due so that I do not have to spend more hours of my life fighting another late fee next month....back on hold. A WORD TO THE WISE: Choose a different company for your propane needs. This one is **TRASH**.

Terrible service will scam you out of money. Was told my propane would be delivered on 2/7 only when I called was I told it would be delivered in2/9. With a 300 dollar rush fee, I need my money back.

Ok to start with I ordered propane on 1-26-2026. I received an email on 1-29-2026 stating they was going to deliver the propane on 1-30-2026. On 1-30-2026 I didn't receive the propane and another email was sent stating they wasn't delivering that day. The propane delivery was set between 1-30-2026 and 2-2-2026. The propane was not delivered until 2-5-2026. On 2-6-2026 I found a leak on the tank where it shows the amount of propane in the tank. I called amerigas and they sent a driver out to look at the tank. He seen the leak. The driver also said they only had him and one technician that work several counties. The driver said he would get a technician out here on 2-7-2026 with a new tank. The tank is still leaking on 2-7-2026 and they stated we had to pay them more money to have a technician sent out here. This is the worse company to deal with. You call the customer service people and don't get no help and they send you to a supervisor who does not help you. You can't get up with the local company. Its just terrible dealing with them. They keep you on hold for hours.

They couldn't fill up my tank. Because I had only quit it even though they have before. So I need a refund from my money now. Going on a week with no refund and it's still shows as a credit?! I have called them several times and every time it has taken over 30 minutes to get someone on the phone with one of the times being 45 minutes before I gave up.