AmeriGas PropaneReviews of amerigas.com

WTF!! $600 for 113 gallons?!! Will no longer do business with this company again, DONE!!

After numerous rescheduling's and taking three weeks to make an urgent refill, they delivered my gas to my neighbor who doesn't even have amerigas. Now I'm fighting with them to get the charge retracted. Getting run in circles again by overseas agents who don't have a clue and nothing getting resolved. Still no gas!

Probably the worst company on the planet. Horrible service and the if you disconnect!!! OMG the fees they charge is robbery.

This is the absolute worst company ever. Just horrific. The worst business I have ever dealt with for anything. Like a fool I stuck with them for 8 years. Extremely high rates for propane, service, and fees with horrible service. Let me run out last year in February and never made a delivery the rest of the season after 7 attempts to get them to come. Paid every bill within 24 hours yet they never did their part. Then charged me $500 to pick up their tanks when I ended "service", even though the fee is listed as a ridiculous $300. Everyone other than the deliver personnel are complete scumbags. Take my advice, go anywhere else!!!

Reviewed Feb. 22, 2026 I have been with Amerigas for 12 years with some issues in the beginning but otherwise no problems….until this year. Twice I had delivery issues the second being this past week. I am running on fumes right now. I went out and bought a couple electric heaters to get through the storm because after receiving emails and speaking to customer service several times, my delivery never came. Their customer service is disconnected and unsympathetic. They could’ve cared less about the fact that I was going to run out of propane and there was a potential blizzard coming. I will be contacting them tomorrow to cancel my service and tell them I’ll let them know when they can pick up their tank. I don’t know what’s going on with this company, but it’s not good.

I doubt Michael Sharp will ever read this, but he has NOT "turnaround AmeriGas, including initiatives to return customer service centers to the US and improve billing/logistics. A two week widow to provide gas? Nickeling and Diming the customers. It is outrageous that AmeriGas said that they were delivering gas and did not. Said there 6 year old tank was worth $1290, yet charged me $1460. Said if I didn’t want the tank, I would cost $419 not to use it anymore and I’d have to give them a 30 days written reason why. Another company told me that I should have told AmeriGas to stick it and not paid it. AmeriGas also charged me for a rental that I’d never use - $168 also down the tubes. AmeriGas still hasn’t returned $380 for gas I’ve never received and was $1 more per gallon than what other companies charge. When speaking with a “customer service representative,” I could not speak with someone above him. His name was “Michael,” which is a fake name. He could barely speak English and was hard to understand. I’ve called AmeriGas more than 4 times in the past two weeks and I sounds like the company has outsourced all the calls to another country. Not very “American” as the name suggests. I will be contacting the Better Business Bureau and putting my review on every form of social media. Worst company ever. Mr. Sharp I wouldn’t say you live up to your name. Or maybe you have. Your company sure has cut us and bleed us, but people can fight back. I truly think you need to rethink your business model.

The worst customer service possible. They seem proud of their price gauging. You can never speak to a person in charge. I have 3 tanks with them and the a charging me $5.19 per gallon when the average price per gallon in my area is $3.85. Their reason being I don't use over 2000 gallons per year.

We have been Amerigas customers for 30+ years. At first we were very pleased with them. That was when you good deal with a local office. Since they moved their customer service to India, it's impossible to talk to anyone local. We are a total gas household and are on their plan that monitors tank level and delivers propane when needed. I check our level regularly. We got down to about 15% in our 330 gallon tank. My account page showed we would be getting a delivery between 1/28 and 2/2. Didn't happen so I started calling. Was always told that the truck was enroute to our house everyday. We ran out on 2/9. Everyday I called. On 2/12, I threatened them them with a lawsuit for breach of contract and elder abuse. A truck was in our driveway within an hour.