AmeriGas PropaneReviews of amerigas.com

There needs to be negative stars. HORRIBLE company. My elderly in-laws have a propane tank leak. Amerigas cut off their gas to their house 2 days ago, but it still smells like gas. IT is sub freezing weather in Fairfield Glade Tn. My 93 year old mother is shivering in the house and many, MANY calls to Amerigas either get transferred to Africa or the Phillipines with zero results. The last call said it might still be 48-72 hours before someone can come out. Will the house explode in the mean time? Will my elderly mother die from exposure to the cold? I'm calling lawyers after this review. The Amerigas emergency number is ONLY for first responders and the guy wouldn't even speak to me. The Fairfield FD came out but said "they don't do that" (call the emergency first responder number). What a horrible horrible situation.

This is the worst company I have ever dealt with. They rarely show up for deliveries, charge insane unplanned fees. Quoted me $495 to sell me my tank bc I was charged $140 in tank rental without being warned. When I agreed the price magically jumped to $800. A delivery was 3 weeks past due and their overseas call center kept telling me the delivery would happen "tomorrow." I called a local company after my tank hit 0% in the middle of winter because I was panicked and had a new tank and service installed within a single day. Do not use Amerigas

-100 stars! corporate greed!!!!!!outscores customer service to Africa and India. ca not wait to buy my own tank and get my propane elsewhere I hope AmeriGas goes down, they don't care about their customers at all just their pocket books!!! Ameri-ASSES!!!!

Horrible to no customer service. All you get is someone in a foreign country who can not solve your problems and no option to speak to someone above them that is able to

Horrible Customer Service Today I spent 1hour 26 minutes on the phone trying to get delivery of propane to my house in Feb 2026. Have to verify myself several time to them be placed on hold to then verify the same information on the same call. Looking for another service provider ASAP.

AmeriGas should be avoided at all costs! They are barbarians. They do not care if you run out of Propane in an Arctic Cold. If you are on "Will Call", their Terms are a 2-week delivery window, to wit: Martin at 10:04, Feb 2: Thank you, Daniel. We aim to deliver will-call orders within 10 days. However, we understand that you are out of gas. If you need gas by tomorrow, we can expedite your order for a $300 fee. Would you like me to proceed with escalating your request for $300? DO NOT DO BUSINESS WITH AmeriGas! They do not care about you or doing the right thing!

I just called to speak to a rep. about a billing issue!! and got nowhere!! I am billed a rental fee of over 200.00!!!!! I keep my tank filled always every time it gets close to 20% Never goes below,,, and you have the NERVE to bill me a rental fee,,, How many Thousands of dollars do I have to spend a year not to get billed a rental fee!! And your rep. I spoke to was no help and had no real answers still waiting to speak to a supervisor!! the rep. told me I did not spend enough in the year 2024!! WTF!!! You people are unreal!!! anyone who gets service from you guys should go elsewhere!!! Customer BEWARE!!! I just pulled up my invoices for the years 2024 and 2025!!! And this is how much money I spent!!! 2024-$1309.58 and in 2025 - $1369.23 in gas!!! and this place has the NERVE to charge me $207.00 in fees for a tank they claim is empty and not using!! Talk about FRAUD!! and still not a peep in reply from them!!! so you are telling me I spent $2678.81 in the past 2 years and still get a Tank Charge!! I hope all of you out there take a look at your invoices you receive from this company.. and see what kind of SCAM they are pulling!!!

I have been with Amerigas and their precursor Young's propane since 2002 and it has been an absolute nightmare. In the last 4 years - during Amerigas's tenure, they have let my tank run dry 3 times, at one point the interior of my house was 36 degrees and just last night it was as low as 48 degrees, yet their system said the tank was 23% full with 13 days of propane remaining. It was empty AGAIN, third time in four years. Worse than that when you call for a house in Vermont you are talking to California. And folks are not helpful, it was all I could do to get them to make an emergency delivery last night - it was a battle from 4:00 pm until 10:30 pm when the delivery was finally made.