AmeriGas PropaneReviews of amerigas.com

I wish I could rank them zero stars. Avoid this company if you want dependable and timely delivery of propane. On my most recent attempt to get a fill up, they scheduled two different delivery dates and missed both. They did not reschedule after either missed date, I had to call to reschedule. The “customer service advocates” seemed unable to do anything except read what I could view online myself. I called attempting to get delivery rescheduled, and ultimately I spoke with a supervisor. They blamed icy roads for failing to deliver, but icing only occurred AFTER both missed scheduled deliveries. They then changed the delivery to urgent status, assuring me that I’d get a text when delivery was rescheduled. No texts were received. After at least 10 calls, and after 18 days, they finally delivered (still with no text received). I’ve had three deliveries from Amerigas over two years and had similar experiences with each delivery. I will NEVER use them again, even if their prices are lower than the competition. I’ve found a local company where the phone is answered by someone there in the building. I’ll be using them going forward. No matter how cheap it is, Amerigas’s low price is meaningless if I have to wait weeks for delivery and worry all the while about running out of propane for heat and emergency generator. If timeliness is of no concern, you can go for it, but do so with eyes wide open.

Most expensive propane available and if you rent a tank from them you’re totally screwed. Stay away from this company at all costs. Tim Witzel, Extremely dissatisfied customer

This is an awful company, their customer service is terrible Very unprofessional and coild care leas about their customers

Charging monthly to read meter on summer home. When I called to close my account I was told someone would call to finalize close. I am still waiting.

They charged over $400 to take away our propane tank that we never use…drove the truck through our front yard and broke our concrete driveway…I’ve called 8 times, emailed pictures and no one will respond to the damages. Beyond awful customer service…property damages with no accountability and charging us late fees on our account. Never will I use or recommend this company…

Our tank was at 35%. We scheduled a delivery but was given dates after this weekend’s expected ice storm. We were told to escalate the delivery it would cost $300. That’s unethical! We will be changing companies!

Service Dispatch Charge in the amount of $119.99 and the Tank Removal Fee in the amount of $299.99. These charges are to be applied upon the termination of my service with AmeriGas. These charges were not agreed upon and customer service states they can amend and change your contract as they please with no notification.

Driver did not follow directions of not driving on driveway. Instead he pulled into driveway and onto wet grass leaving 2 big tire tracks not once but twice. He then walked in the mud he created and across our sidewalk leaving muddy footprints so he knew he had done this. Then he backed around the driveway leaving muddy tracks. Once he delivered the 100 gallons getting air in the tank he left. Within 12 hours our hot water tank would not self ignite so we had no hot water which is the first thing the propane is used for. This has never happened in the 15 years we have had propane delivered. I called AmeriGas and filed two complaints and heard nothing back from them. I paid a plumber $100 to find out AmeriGas caused the hot water heater to shut down for 4 days .We had top soil put in the tire tracks and tried to wash the mud off sidewalk and driveway before our company arrived. No customer service from AmeriGas and have been waiting to hear from local delivery team. Do not use this poor service company that can’t follow directions and don’t return calls. This is lousy customer service and no support. I am owed a refund for this poor service.