AmeriGas PropaneReviews of amerigas.com

AmeriGas has been one of the most frustrating companies I have ever dealt with. I own a vacation home in Rehoboth Beach. On February 28th my house manager called to tell me we were completely out of propane. I immediately called AmeriGas on March 1st to report it and ask when the 500-gallon tank was last filled. I was told it had been filled in mid-December — about 75 days earlier. Even with a cold winter, a 500-gallon tank normally lasts us close to 10 months, so we suspected there might be a leak. They scheduled a leak test for March 3rd. Because I don’t live there full-time, I specifically asked them to call my house manager 30 minutes before arriving. They took his phone number and assured me they would notify him. No call. On March 4th I called back to find out what happened. Apparently they went to the house without calling anyone and put a lock on the tank. After more calls and long waits, I finally reached a service coordinator named Alicia who scheduled another appointment for March 6th. Again — no call, no show. At this point I discovered something unbelievable: you cannot actually speak with anyone who works at AmeriGas. Every call goes through a call center or answering service. After multiple calls with nothing being resolved, I even contacted their sales department to see if I could buy the tank outright so another propane company could supply gas. Their response? They don’t sell buried 500-gallon tanks. I was told I would have to dig the tank out of the ground myself and then call them to come pick it up. I would gladly do that if it weren’t winter and the house didn’t rely on propane for heat and hot water. The sales rep said he would try to help — and then transferred me right back to the same useless call center. I scheduled yet another appointment for March 12th. I received an email confirming it and again was assured they would call before arriving. You guessed it: another no call, no show. I called again and escalated it to a call center manager. I asked if I could please speak with someone at AmeriGas directly and was told they do not take calls. After 44 minutes on the phone they said someone would call me back. Another day has now passed and no one has called. Meanwhile my house has no heat and no hot water, and every time I call I end up speaking to someone in another country who cannot actually solve the problem. This level of service is unacceptable. AmeriGas has locked my tank, missed multiple appointments, and made it nearly impossible to speak to anyone who can fix the issue. Avoid this company if you value your time, your sanity, or basic customer service.

I have been a customer of AmeriGas for 14 years, and this recent experience made it painfully clear that long-term loyalty means absolutely nothing to this company. After recently losing my job, I contacted AmeriGas to ask if they could waive an emergency propane delivery fee due to financial hardship. This was not a casual request — it was coming from someone who has supported this company for over a decade. To make matters worse, I explained to the customer service representative that we were completely out of propane and I have children in the home. Despite knowing that the household had no propane and children were involved, the answer was still a flat no. The explanation I was given was that the fee could not be waived because I am a “will call” customer rather than being enrolled in automatic delivery. I even told the representative that I guess I simply haven’t put enough money into the company since I’m not on automatic delivery. I also pointed out the obvious: customers on automatic delivery clearly have the financial ability to keep propane coming regularly, while will call customers are often the ones who may actually need flexibility or understanding when times get difficult. That point was completely ignored. Instead of any empathy, compassion, or willingness to help a loyal customer in a difficult moment, I was met with a rigid policy and a complete lack of concern. After 14 years of doing business with AmeriGas, it is incredibly disappointing to learn that loyalty apparently means nothing unless the company can automatically withdraw money from your bank account. This experience left me feeling like AmeriGas values automated payments far more than long-term customers. When a company is unwilling to show even the smallest level of consideration to a customer of 14 years — even when they know there are children in the home and the propane is completely gone — that says a lot about their priorities. If you are considering AmeriGas, understand that customer loyalty appears to carry very little weight with this company. Very disappointing.

The customer service is absolutely horrid. Not only can they not speak English, but if you try to explain an issue they like to berate you and tell you how stupid you are for not knowing how to read a gauge. Their prices are outrageous. Fuel itself is almost an entire $1 higher than my local suppliers, they have a total of $21 in delivery fees, for service calls its $325, if you need an expedited delivery...thats also $300. On top of the price of the fuel itself. Now trying to terminate services, its a $299 removal fee PLUS $120 dispatching fee. The absolute worst company i have ever dealt with and will NOT be recommending them to friends or family. Absolute JOKE!!!!

Cannot reach anyone.

Let me run out of gas unless I paid $300.00 more! Ordered gas on 2/21 given 3/3 to 3/9 delivery window - explained i'm low at 15% but will monitor. 3/1 called and said i'm down to 1% can they deliver sooner, no $300.00 if I want sooner already paying 4.79 per gallon. Called 3/3 - no delivery, don't care have until 3/9 to deliver, if i want early pay $300.00, called 3/4 - out of gas, i'm in the window, don't care pay $300.00 if you want gas early! They are absolutely the worst - been a customer for 20 years and I'm done! Today 3/5 no gas no hot water - I have 2 kids - no showers washing in cold water! They are owned by UGI - touts Every Customer Matters - bull the only thing that matters is $$$. They need to fire the upper level people at Amerigas and get true professionals. Looking for new company

This company is ripping me off. They had me sign a contract that does not have annual rental fee listed, and is now charging me $142 a year to have their rusty old tank in my yard. They are gangsters.

Absolutely terrible company. They will not show up, they will not respond. I wish I had read the reviews first just so I wouldn't have wasted so much time. Call anyone else for service.

This is the worst company I have ever dealt with. They never fill the tank when they say they are going to, so I cancelled service with them four months ago. I have been trying for 10 weeks now to have the tank removed. They are going to charge $420 to remove THEIR tank (which is in breach of the original contract) if they ever decide to show up. They have scrubbed all of their local office locations from the internet, and if you try to call a local number you will be routed to a national call center. NO NOT deal with AmeriGas!