AmeriGas PropaneReviews of amerigas.com

I had to wait 2 hours on the phone for someone to pick up. The message just kept saying wait times are high.

You can never speak with a customer service rep. The monitoring system they charge you to place on your tank does not read properly. I switched out service and had installation the next day. Amerigas will not respond to any of my emails to pick up their tank. DO NOT DO BUSINESS WITH THIS COMPANY.

Describe Amerigas: Incompetent. Dreadful customer service. Lacking courtesy. Inept. Improper communication. Ignorant. Uncaring. Discourteous. Bought our home in October 2021--selected Amerigas as our propane provider w/automatic delivery. We experienced several issues with running out of propane (!) despite being on auto delivery, and a lingering smell of propane in our home that turned out to be due to us running out of propane to cook with in the kitchen. Customer service was overseas with reps who spoke poor English. Complained, but nothing came of it. Decided to cut ties and go with a local company. Informed Amerigas, but they seemed not to care. Asked when they were picking up their 2 -1000-gallon propane tanks, and the reply was soon. Contacted them multiple times over the course of 4 years to pick up their 2-1000-gallon tanks abandoned on our property, including via certified letter, but they refused to accept the latter. FAST FORWARD 4 years later, they FINALLY picked up their abandoned propane tanks!! Today, I received an invoice from Amerigas for $449 (4 years later) for the cost of picking up their tanks yesterday! On hold for 55 minutes AND COUNTING, waiting to speak with a customer Rep to tell them they must rescind the bill or hear from my attorney. BTW, the driver who picked up the tanks said the company is not doing well. Do yourself a huge favor -- read all the reviews on the Internet from Reddit, Facebook. FITCH Ratings just downgraded them to a B.

I would give AmeriGas negative stars if that were an option. Our propane regulator failed on Friday, and apparently AmeriGas’s definition of an “emergency” is only if your house is actively trying to explode. No heat and no hot water—with three kids—in Colorado? Totally fine, I guess. So here we are, living like it’s the 1800s. Boiling water on the stove just to do dishes, no hot showers, and freezing nights. But don’t worry—according to AmeriGas, this is not urgent. We spent the entire weekend calling, only to be bounced around like a ping-pong ball between departments. Every single person needed us to repeat our name, phone number, email, and life story before doing absolutely nothing to help. We even paid out of pocket for a plumber and HVAC tech to confirm the issue—because of course, only AmeriGas can fix their own equipment. Convenient. Customer service ranged from unhelpful to outright rude. Even after escalating to the “customer retention team” (which is ironic, because this experience guarantees they won’t be retaining us), nothing was resolved. At this point, we’re just waiting to see what gets fixed first—the regulator or our patience. Avoid if you enjoy basic luxuries like hot water, heat, and competent customer service.

I have repeatedly ask and requested the propane delivery truck to stay on my gravel drive way. Repeatedly, the driver drives on my grass and yard causing ruts n the ground. I have pictures and I want them to fix my issues. No one calls me back. Terrible customer service. I request action and nothing happens.

SMELLED PROPANE AND CALLED EMERGENCY. LAURA SPOKE WITH ME AND HAD A TECH OUT THERE ASAP. HE LOCATED THE PROBLEM AND SINCE I DONT LIVE IN THIS LAKE HOME WAITED WHILE I FOUND A NEIGHBOR TO ASSIST. THEN LAURA HELPED EXPEDITE MY DELIVERY DATE FOR REFILL BECAUSE OF MY CINCERN OVER WAIT TIME. VERY GRATEFUL TO ALL

Terrible customer service I have received a $288 credit from the state months ago on March 5th they received it yet they never added it to my account therefore I will run out of fuel to heat my house and the meantime and did I mention I'm disabled

Amerigas has been a terrible experience since they sold out and the local office closed about 2 yrs ago. We ran out of gas as their lapse in delivery driver availability. This happened mid winter and we were without propane for 72 hrs. It required at least three phone calls that were a weave of different customer service agents mostly from Nairobi Africa where the call centers are based and offer little more than delayed robotic responses.