AmeriGas PropaneReviews of amerigas.com

In February I emailed Amerigas. Never heard back. Last Friday I called and waited 35 minutes to speak with a representative and ended up hanging up. Today I waited 45 minutes and ended up hanging up. I then logged into my account to do a chat and to no avail, waited 32 minutes while Amelia (chat bot) was "connecting me to an agent..." - to which I was never connected to. It is horrendous the "service" they do not provide. As soon as I get my issue resolved I will have them come and pick up their tank for a gazillion dollars and then take my business elsewhere. Should be ashamed of themselves!

They have been giving my 94 year old mother the run around for months. She needed a new tank and then have it filled. Took months. They would schedule but then not show up. We were told she had a credit balance but then added a bunch of fees for service they didn't do and now claim the account is past due. Their "customer service advocates" only advocate for the company. They are not authorized to adjust anything, then when they say they are transferring you to someone who can it goes to the phone tree. They have not responded to my complaint. Apparently the CEO is a turnaround specialist, but so far nothing seems to have turned around. Basically it is a useless company.

This is a world class horrible company for customer service. Your house could blow up way before they answer a telephone. They never return phone calls; all they do is frustrate you with telephone wait times of close to an hour only to tell you it’s another department and their lines are busy. Don’t do business with them!

15 years ago I purchased a propane tank I had been renting from Amerigas. Then, a few year later, they started billing me again. I called and proved that I had purchased the tank and they removed the bill. But then started billing me again and now refuse to remove the bill. And their customer service is almost impossible to talk to. I'll never use this company again.

Amerigas is the WORST propane company I have ever dealt with. The service is terrible, their propane tank rental fees are outrageous, their customer service is the poorest I’ve ever seen. Be prepared to wait on hold for 30 minutes minimum. If Amerigas was the last propane company in my area, I would swap my whole house over to electric so I wouldn’t have to deal with them. I’m closing my account and now they’re charging me $453 to pickup the propane tank. There was 10% propane left in the tank that I’m not getting credit for. This company sucks. Find another propane company….anyone is better than Amerigas!

I had to pay a fee for Amerigas to deliver my tank about 2.5 years ago. I have sold the home and need the tank to be removed. Now they want to charge me $299 to remove the tank and another $149.99 for early termination of the "3 year contract". I HAVE SOLD THE HOUSE!!! I no longer need their service. And they are going to take their sweet time completing the removal request. "It may take up to 2 weeks". Not sure what is going to happen when the new owners bring in a new tan and the Amerigas tank is in the way. Not to mention that every time I have tried to call and get customer service, I have to wait FOREVER for them to answer. Waiting over 40 minutes for a person to answer is just typical for them. They promised me that they would install a remote tank monitor when they installed it and never did. Their website also sucks. I called in over 6 times trying the get them to fix the website because after over 4 refills, the site still showed that I never completed the original tank fill after having the tank delivered. Terrible!!

If I could give fewer stars I would. I’m trying to get an old tank removed from my yard but the only way to talk to an actual human is to pretend like you’re a new customer. Then they transfer you and put you on hold forever. Too bad there’s nobody to answer the phones. I just want this tank gone, not a runaround.

Amaragas is a shady company! I would not ever use them again. They price gouge there customers, have tons of hidden fees to include if uou cancel your account they will charge you over 420$ to come take there tank away! So you will be screwed ether way. And there Customer service is non existent.