America's Best Contacts & EyeglassesReviews of americasbest.com

i choice America's best primarily because they took the insurance i have through work. I still ended up spending 260 in the store. I was told the protection plan could be used as needed when the lenses were scratched or any other issues occurred. My previous eyeglasses from another business gave unlimited 2 year exchange warranty with no extra charge. so now after 5 months, the lenses are bad again the nose pads are falling off and the store tells me 1 time replacement only. I went to speak with a manager there and the assistant manager never even looked away from his computer screen as he told me very rudely one time replacement, have a nice day. I am not only a lost customer for America's best but I will definitely tell any of the 1500 employees i work with to go somewhere else.-- Very poor employee attitude

The doctor is nice and seems competent, but the wait was long and the deal was just average. At least I was excited about my new blue frames. My husband and I were ordering together. He had to change his frame choice because they didn't fit right. There was no problem with mine (though I noticed extraneous frames out on the counter and wondered about that). I was excited to get my new glasses with vibrant blue frames. When they came in, they were a pink/red color! The people at America's Best insisted I had changed the frames I ordered. My husband changed his, but I did not. I am very disappointed.

Always a great experience In the Roanoke location from the time I walk in until when I leave. Always super clean. Not a long wait. Everyone is super helpful. Renee always is so pleasant when I call ten times lol!! Highly recommend. And great prices!!

I recently got glasses from Eyeglass World and I had to pay for the eye exam. At America's Best, the eye exam was free and more thorough. You do not get the glasses on the same day there, but that is all right. It seems like the glasses that I got at a slightly less price at America's Best are of lower quality the ones I got from Eyeglass World. Because I am a person on a low income, I would like Lee go back to America's best, but they were all booked up and could not take me for an appointment, so I will need to make sure that I book my appointment well in advance of my needs.

Got the eye care club many years ago. Almost had to bail as during the pandemic they went to "virtual" eye exams. Yea - like I want the Dr. to be somewhere else. FINALLY our local got a Dr. We went in. Crazy, I had eye care, my wife's had expired. Scam? We paid for eye club again. We like the frames they offer. Got new contacts. Trials worked well. Called, ordered $400 of contacts. NOW they changed and they want $5 buck to deliver them. WT#? It is less labor for them. THEY save money. And I pay extra. Next thing they will charge to use a credit card. Could have gone with Costco. Now thinking that may have been better.

Horrible experience. I'd urge you not to get drawn in the promos and cheaper examine price at this location in Bayonne NJ. . I felt as if I was talking in circles to the rep when attempting to get samples of my updated contacts to make sure they were good while driving, watching TV, shopping etc. ( Script provided at store, but based on only the eye chart test) . I had no idea what the rep was trying to tell me. Said they don't provide samples if your script is final. ??? I went in for an eye test because i suspected I needed updated strength. I was right; got new script but could not get a few samples to take home & be sure it all looked good as stated above. Absolute unacceptable explanation for why I could not get a few samples... Before I spent 200.00 on my updated script for the Contacts just want to be sure they would be good for driving, watching TV, running. Etc. They did not even get my NAME right on the bill!!! And after I spent 30 minutes picking out 2 frames, on the wall they told me to look on to take advantage of the 2pr@ 79.95 and going to pay, I was told those frames did not fit the criteria for the promo. Even though I was specifically brought to this one area and told pick from there! Total incompetence all around. Inexperienced people working there (except for tech & Doctor who were competent). I WILL NEVER GO BACK THERE AGAIN. Save yourself a lot of grief and avoid this location.

I give one star because don’t give the option to give -0. I took my sister for eyes exam and bought glasses (pay cash) the Customer Services a very young guy very disrespect yelling front others client get up and walk away from us leaving us on the desk.All employees just looked us other employee apology and finished our order. Took almost 22 days to send a text for us to got the glasses. We went to pick up her glasses for our surprise they was a completely different frame they said that is the one we order!!!! We have to pick another frame and wait for who knows when!!! I DONT RECOMMEND THIS PLACE TO ANYONE

They have no respect or consideration for their customers.