America's Best Contacts & EyeglassesReviews of americasbest.com

Buyer Beware – Terrible Experience, Lost Property, No Accountability I gave America’s Best Lenses two pairs of Oakley frames—one being a pair of Flak sunglasses, the other a pair of oakley frames in a microfiber bag and hard leather case—for new lenses. What I got back was a nightmare: only one original frame returned, the other replaced with a cheap, generic knockoff. The Oakley Flak sunglasses? Gone. The leather case and microfiber bag? Gone. In their place? Two flimsy wool sleeves like something you'd find at a flea market. When I went back to confront them, the manager gave me attitude and offered a “replacement” from their display that wasn’t even close to what they lost—nothing of similar style, quality, or value. I’m now out over $500 trying to replace what they lost. I’m working in getting in touch with corporate to attempt to get even partial compensation, but so far, no resolution. Bottom line: they lost my high-end gear and did nothing to make it right. Avoid this place unless you’re cool with being treated like your property—and your business—don’t matter. Update: they did contact me today and offered to outsource new frames of the same style. However after being told that was not an option yesterday, I went right to oakley to order replacements. The refunded me the entire order of $159. The replacement frames were $214, but since the other pair of lenses are free now valued at $55. But its not really worth pursuing further. I've heard other locations are better.

Ordered my child glasses on 7/8/25 said they would arrive first on 7/14/25. On 7/15/25 tried called customer service 1-800-999-4758 and 1-800-411-1162 and 1-800-355-7277 which all 3 telephone numbers were not working. I called local store and they informed me that the phone lines were down and would be back up Monday 7/21 /25 tried and still no luck. Tried again on 7/24/25 omg the line were working. Asked about my order and was told I would receive it on 7/26/25. Well got it today. One pair of glasses and extra frames. My order form clearly shows 2 pairs of glasses. I’ve been on hold for over 49 minutes as of now. When I spoke to them yesterday Layla said she would have a supervisor call me. Don’t this that happening. Not sure how a child is supposed to wear lens only no frame. This company is a joke.

The staff is friendly and helpful, but the quality of the frames have gone way down. I paid over $800 for 2 pair of glasses that were really cheap quality frames. I didn’t get my moneys worth this time

Classic bait and switch. Advertises affordable glasses with exam. For that price you will get glasses that are pretty unusable. To upgrade, prices jump quite high. You're better off getting your exam separately from glasses.

The people in the store were so nice. I was not overly concerned by the remote appointment format because it has been proven to be effective. HOWEVER, DO NOT ORDER GLASSES ONLINE. They were supposed to arrive within a week, and I have been waiting a month. 3 weeks after the order I got an email saying that they had shipped - except it gave an invalid tracking number. In-store personnel cannot see online orders and emails/calls to the corporate customer service have gone completely unanswered. This is the kind of behavior I might expect from a random overseas ebay seller, not a national level company.

I would give them zero stars. It became a part time job trying to order online. They lost my order, then cancelled my order. That became a two hour wait on the phone. No, never again.

I went into America's best to get my glasses fixed. Becca at the Lakewood Washington store was very helpful. She is so helpful but I decided to transfer from Pearle vision to America's Best. I am so glad I did that they're just very friendly and thorough. Thank you Becca!

America's Best has allot of young inexperience staff in their New Braunfels location. They are nice and do their best but can not deal with prescription/glasses that are difficult or complex. If you have a simple RX and will accept their eye glass selection this a good economic choice, other wise find a more experienced provide. Spent twice a much for my glasses from America's Best and after three sets can not wear them. Note you have 30 days to return to Office which was not shared with me and they do not call when your glasses are ready. Very frustration experience.