America's Best Contacts & EyeglassesReviews of americasbest.com

STAY AWAY FROM THIS GROUP!!!! I bought my glasses less than 3 years ago. They have a one year guaranty. The lenses started deteriorating around less than two years. They progressively got cloudier and I noticed whatever film was on it started having micro cracks around the edges. WORST QUALITY LENSES! I am 73 years old and have worn glasses for most of my life. They may be cheap but the glasses quality is horrible. DONT BUY ANYTHING AT THIS LOCATION!!😫

They lost my glasses and took a long time for them to offer a replacement, every time I called they kept saying my glasses are coming but after 4 weeks I had to go to the store to get new frames because the original ones were lost, they didn't have the same ones I ordered initially so I had to settle with whatever they had, I don't think I'll come back to this place.

In late 2022 I purchased eyeglasses from America's Best, and I spent close to $500.00. I got all the bells and whistles except fog repellent. Including this wonderful warranty, at anytime my glasses break or scratch I can replace them. WRONG! Only the first year- and might we mention (with a little chuckle from an employee) that even scratch-resistant will get scratches - little pin hair scratches?? Really? What is scratch-resistant then? BTW - yes I still have my glasses case in impeccable condition. I am appalled that I was first lied to by a rep at your Altamonte store about a horrible warranty, then made fun of when I called your Colonial store. Thanks, America's best- I will NEVER buy from you again, and good job on your customer service. I will leave this same review online.

Ordered glasses online, paid for second day delivery. Two weeks nothing? I call customer service and the say the order never got processed?was an error on their part. Ow I have to wait two more weeks for them because the it takes 7-10 days to process the order before they can even ship glasses! I need these for work as I work in Hospital ER.. Major inconvenience! Would have gone to a local store! Horrible Customer service. Won’t be using Americas Best Anymore!

This company has several shortcomings, but the staff in their stores does its best to provide good service. However, their processing team leaves much to be desired. Last month, I ordered glasses for my child, and while they promised delivery within 1 to 2 weeks, they arrived more than 3 weeks later. I've used them a few times, and the delivery has consistently been late. The quality of the glasses is also not the best. On the positive side, their store locations are very convenient, which is why I'm giving them 3 stars.

I've always had wonderful experiences at America's Best--everyone has been incredibly helpful, and I absolutely loved seeing Dr. Molly Wiles. She's the best! Unfortunately, my visit today changed all of that. I recently had to replace my glasses after my puppy damaged them...again. During that last visit, the employee assisting me said the previous frame style I loved so much was no longer available after I shared with him, they needed to be ordered online like they were in the past. I was told I had to choose from a limited in-store selection and ended up settling for a replacement that felt cheap. I also purchased the $25 insurance, which I was told would help cover future issues. It felt like a great value and wondered why I wasn't offered it at my very first appointment. Today, I spoke with the assistant manager, Tamiko, and the interaction was extremely disgusting. Initially, I asked if she could order the glasses I liked and verified she could. I asked why I wasn't told the frames could be ordered 3 weeks ago, and she didn't offer an answer, just a defensive attitude. When I said not to bother checking the shelf because I already knew they weren't in stock, she mischaracterized it as me "demanding" she not look. That wasn't the case at all. I naturally have a loud voice, but I was not yelling or being disrespectful. If the store has a recording device, they should watch the video and listen to my voice level and how she talked to me. I was explaining the situation sternly, and she wasn't listening and cut me off several times. Tamiko stated she was the store manager, became combative and argumentative in front of other employees and had the gall to say that's what I was doing and asked me to leave the store. I can't help they have an open floor plan at the store, so people are going to hear us. She challenged what I said, twisted my words, and didn't acknowledge the poor communication from my last visit. She didn't check my account either to see that I had insurance or try to offer any kind of resolution. In fact, she said I would have to pay full price for the same glasses I originally wanted and attempted to make me feel as if I had done something wrong. Had the previous associate done his job and simply placed an order online like I mentioned, I wouldn't have had to endure what happened today. Then, to my shock, she told me there were notes in their system about my behavior from past visits. That was deeply upsetting and I'm sure false, as every employee I've interacted with previously has been kind and helpful--and I've always been friendly and respectful in return. We talked about our pets and other things during our session and not sure how that would be considered a behavioral concern. Being kind to everyone is how I grew up and am with everyone I know or don't know. How dare she flaw my character! Tamiko handed me a card for Dawn, their store CEO, who has helped me before and was very helpful. But honestly, I will be going to their corporate office. I don't expect to be treated this way by anyone, much less an assistant manager representing your brand. The experience today was insulting, unprofessional, and extremely disappointing. I will not be returning to the 2212 66th Street North, St. Petersburg, FL location--and that's a real shame because I was so happy to have a convenient, nearby location with great service. Tamiko's behavior was unacceptable, and I hope this situation is taken seriously. No customer should feel talked down to, disregarded, or ridiculed. I know if I owned America's Best, I would never want an employee like Tamiko representing my company and fire her! Shame on you lady!

I had 3 different appointments in 2 days. 1st the eye doctor was working virtually. The 2nd time the technician who runs the tests prior to seeing the eye doctor was out sick. The 3rd time I was seen both by the technician and eye doctor. I got my eye exam done and got my glasses. Insurance paid, I made my payment and the lady who checked me out gave me a discount for the troubles. My receipt says I owe zero dollars. Now I have received 3 paper bills the last month via mail saying I owe a balance of $113. After calling them they said the lady who gave me a discount had no authority to give me a discount and I need to pay them. I than called my insurance company and I am moving my business to Lenscrafters as my insurance company has a contract with them too. I WILL NOT PAY THEM & I'M HOPING THIS WILL LAND IN COURT SO I CAN COUNTER SUE. Don't Use This Company.

i went to americas best in janaf they asked about the health card the woman who attend to me was a black women im an asian they cannot find my health card so they set me aside from all people im waiting and waiting so i get tired and leave this is a May 28 2024 ago Until i talk to my co worker she was black and she said to me that she will go to americas best to get a new glasess so i tell her they did not treat us well they are RAISES unti today my co worker ttext me she said its ok to go their to get your glases but i will no go because im asian they are raises specially the women in front