American Van LinesReviews of americanvanlines.com

everything went as planned with no problems or surprises

Professionalism of staff. The team answered all my questions and made this one of the best moves I’ve ever had.

I was gonna move 2 years ago…called Renee, received excellent customer service. Fast forward..2 years later ..they still had my info! Renee seamlessly got me through it…and Kiera was a big help also! The team was phenomenal! I highly recommend American Van Lines!

Our moving team should all be given a raise and/or promoted! Unfortunately, I'm not supposed to mention names but hey were amazing to watch as they packed our home with care, a great attitude, and speed while loading a 36' truck like a Tetris game! Unpacking went smoothly, as well, with boxes and furniture placed carefully. Great team, for sure!! My one suggestion would be that American Van Lines provide lifting straps to your movers. It was challenging to watch the straining backs transfer the heavy furniture pieces. Safety of your employees should be considered!! The pre-coordination went smoothly although I had numerous "permanent personal moving coordinators" it still was great. Not that I EVER want to want to move again, I would use and recommend American Van Lines to anyone!

Great support from the driver as well as the packers at origin and unloaders at our destination. Great price as well

I liked the driver and his helper. For the most part the company did well, I was disappointed that I could not get calls responded to. There was not much energy to return calls or they were returned a good while after. It was my first time moving across country and needed more info to feel more at ease. At the end of the day, my stuff was picked up. I didn't realize how big the truck was, but they delivered in an amazing amount of time. They dropped it off and it all went well.

Worst Experience of My Life! I should have checked with the BBB first. This company is NOT a member and there is an excellent reason why! I chose them because many of their reviews were good. What a mistake! They contacted me several times wanting to see if my list of items was complete stating they needed to make sure, so that all my items would fit. My list was complete. Pick up day they arrived on time...but then the driver explained halfway through pick up, they didn't have room for half my furniture! WHAT? They are NOT allowed to put anything on their vans bigger than a motorcycle, but they did. The driver told us there was a HUGE piece of machinery on his van that had been there a month. It was taking up too much room, so he needed us to drive him to the nearest U-Haul, pick up a truck there and move the rest of our items into storage. WHAT? This took an extra 2 hours. He told us they would come in a week or 2, pick up our remaining things and we would have them delivered to us. Our move btw, was from Los Angeles to North Carolina. We were shocked!!! The driver called the office in Florida and told them what happened. He told us he had been doing this for a month to all the customers. It had become common practice! There was nothing we could do, so we left for our new home in NC and called the office every day to ask when our furniture would get picked up and delivered. I finally got the manager Rita on the phone to try to get answers as to why this huge piece of machinery was on the van. She told us they move large equipment and machinery all the time. I called Dorthy, the lady who booked us and she said in the 20 years she'd been there, she had never booked large equipment or machinery! Even our driver said he had never moved anything like it before. In fact, when he arrived at our new house in NC, he said he was able to finally unload it and it was so heavy, it took 7 hours to get it off. The furniture they were able to get on the van moving day arrived on time. However, our beautiful refrigerator from halfway down where they tied it onto the dolly was scratched and dented all over. Frigidaire wanted $1997.00 to replace the front panels. America Vanlines said they would only give us $180.00 because we chose not to upgrade the insurance and only took the standard insurance, 60 cents per pound. The movers put our refrigerator right next to that piece of machinery, so it banged into our refrigerator over and over! We had to call customer service every day for 5 weeks, sometimes 5 to 7 times a day to get answers when the rest of our things would arrive. We hadn't had a good night sleep and were stressed to the max! We had no clothes, cooking items, nothing! We got most of our large pieces of furniture, but almost all our boxes were left behind with our important documents were needed, medicine, hygiene products, you name it! 5 weeks later, the rest of our things came. They scheduled the arrival date 5 different times and changed it each time. I was actually ready to call the police. I was sure they had stolen our furniture because of all the changes. I was elated beyond words to get a text from the driver saying he was just around the corner! Crying, I ran to the van but when he opened the doors and I saw my furniture, tears of joy changed to tears of horror! It looked like a tornado hit inside the van. Our beautiful furniture and boxes were toppled everywhere as if someone had just heaved them in with no regard whatsoever! I took several pictures right away. Our bikes were tangled together, broken pieces of things crumbled all over the floor. Honestly, I have never seen anything like it. Our standing fan was upside down and sideways, its neck twisted and wrapped into our vacuum cleaners! Our boxes were smashed and torn. The driver was immediately sympathetic and had no answers for us other than he said he was quitting. This was the last straw he told us. This company is horrible! "I will NEVER drive for them again" he explained. According to the company, the original driver had an accident, so they transferred our things to another van and literally threw everything in. In preparing for this move, I spent months wrapping all my furniture in protective foam and bubble wrap. Those items survived. The items I didn't have the time to foam and bubble wrap were destroyed. Also, a coffee table, a bench and a bookcase were missing. The driver wrote them down and then gave me a copy. However, the copy was not legible at all! I took pictures of the originals so I can file missing items and the numerous damages. The stress for 5 weeks, the sleepless nights, and the tears shed, "worst experience of my life! Time to file the missing items and damaged goods form, call my credit card company to dispute the charges and file a complaint with the BBB! No one should have to go through this!

I had a great experience with the service provided by American Van Lines. I would recommend this service for an out of state move. The staff was very professional, efficient, and attentive throughout the entire process of my move. They checked in and followed up an every step of the way. I had a situation with the management company at the condominium where I live asking last minute for proof of insurance. Frank my moving coordinator kept in touch with me providing me with the updates about the status of the move and he was very courteous and helped get the insurance form submitted. The driver and movers were very professional and efficient carefully handling my furniture and wrapping it well to protect it. They were timely and they had an easy process to pay for the service.