American Van LinesReviews of americanvanlines.com

This is my second move from Maryland to Florida with American Van Lines. They get the job done … nothing broken either.

Terry and crew. Very courteous and professional.

Great driver and mover! Really pleasant experience.

Omar, our van driver, came to our home located at 7000' in Sequoia National Monument. Loaded up and delivered on time and undamaged. Exceptional service

Packing was excellent. Delivery on time. Polite, Competent Employees.

I would never recommend American Van Lines. I was reassured multiple times prior to my move that everything would go smoothly and that my items would be picked up without issue. On moving day, the crew arrived and immediately told me that many of my belongings either wouldn’t fit or couldn’t be taken—despite me providing accurate inventory in advance. I was left scrambling last-minute to figure out what to do with essential items, and no one at the company took accountability for the miscommunication. What made the experience even worse was the complete lack of support after things went wrong. I was met with indifference and no meaningful attempt to resolve the situation. The emotional and financial stress this caused was overwhelming. I regret ever choosing this company and strongly advise others to look elsewhere for a reliable mover. After I posted my review, I was contacted by at American Van Lines. Her initial response was a generic, form-like message that failed to address any of my specific concerns or offer meaningful resolutions. When I pointed this out, I received a slightly more personalized response—but still without any effort to actually resolve the situation. At that point, I chose to stop engaging in the back-and-forth. About a month later, I received a phone call from AVL. The real purpose of the call became clear—they wanted me to revise my review and asked what it would take to make that happen. I was initially open to updating it to acknowledge that someone had reached out, but I made it clear I would not remove or alter the truth of what I had written. They then offered me $350. It was my understanding that I would add a note to my review stating they made an effort to address my concerns, though I told them it felt like they were trying to buy a better review. At the end of the call, however, Theresa casually mentioned that I would need to sign a release, update my review and rating, and only then would they send the check. After reading the release, I was deeply uncomfortable—it essentially required me to remain silent about my experience and threatened legal consequences if I spoke out or posted publicly. I emailed Theresa to inform her I would no longer be moving forward with signing the release or accepting the payment. This experience raised serious concerns for me. I now wonder how many of AVL’s positive ratings are the result of similar payouts tied to silence agreements and coerced review updates. It feels dishonest, manipulative, and misleading to other consumers.

If I could give them a -10 I would. They came a day early to pick up with no notice on June 11. It is now July 7 and we still don't have our belongings. They put them in storage without our knowledge and now giving us the runaround trying to get them delivered. They have not shown up when promised. No one calls you back or answers the phone. We have called a minimum of 15 times leaving messages with no return calls. The 5 times we got through promises were made either they would call us back ar they gave us a delivery date and time and no one showed up. We spoke to a Terry, Kimberly a few times Deanna. All very nice but read from the same script. Finally on July 7th we spoke to Kimberly again who assured us that our delivery was coming between 12 and 12;30 .and she would call us at 12;30 to check. No call.came but delivery person Zach called to.say he was on his way. Zach and John were wonderful, but they are contractors. It turns out American Van Lines are brokers not movers. If we did not fight with them we would have been charged an additional 2552.00 for storage that we did not contact for. They held our things until the last minute STAY FAR WAY!!!!

BEWARE – DO NOT USE THIS COMPANY! GET INSURANCE (Not Theirs!) I strongly advise against using American Van Lines. This company is completely disorganized, unresponsive, and lacks any clear internal process. No employee could ever explain what was happening with my move. Calls were rarely returned, and I was constantly transferred between departments, none of which seemed to have any information. You're lucky if you ever see your belongings again. In March 2025, I signed a contract with American Van Lines and paid a substantial deposit. I was told I needed to give 7–10 days' notice for pickup and delivery. I called three weeks in advance to update my inventory list, knowing it would be different from the original. I was told someone would reach out to me within two days — that never happened. I had to call back myself, and five days before we were due to move out of our sold home, I finally received a list to review. They gave me just 2 hours to respond. Completely unacceptable. I sent what I could and told them the list would need to be finalized the next morning since they failed to provide enough notice. After that, there was no contact until three days before our move-out date, at which point they told us they couldn’t pick up our items because there was “too much” added in the garage and they wouldn’t be able to meet the possession deadline on our home sale. We had to scramble and make alternate arrangements for everything they refused to take. Though they finally showed up on June 9th, it was not a standard COD (Cash on Delivery) experience. They demanded another large payment at pickup, which they later claimed was “lost.” Fortunately, we had paid with credit cards, or we might never have had proof of payment. Since arriving at our new home, I’ve called every single day trying to resolve the missing payment issue. As of today (June 19, 2025), I’m still waiting for confirmation that our items will be delivered by the scheduled date of June 22. I have zero confidence they will meet it. June 19 a manger gave me a call and wanted to resolve the issues, Quote from the email” Thank you for taking the time to speak with me today. I sincerely apologize for any inconvenience the delay may have caused. We truly appreciate your patience and understanding. To help make up for the delay, we will be providing compensation. Additionally, I’ve attached your last two signed estimates for your records. Please send over any out-of-pocket expenses you’ve incurred so we can review them as part of the compensation process. I will also be giving you a call tomorrow to follow up and ensure everything is on track. In the meantime, if you have any questions or concerns, please don’t hesitate to reach out.” From the Customer Service Assistant Manager, they waited until closing on Friday to send and email that I did not respond to them that is why they did not call. Another diversion and smoke and mirrors. Compensation? A measly $30 per day. That barely covers a fraction of the cost and stress we’ve endured.