American Van LinesReviews of americanvanlines.com

Always on time and very professional.i was totally impressed

First off, I want to say that the movers themselves were excellent—professional and efficient at both pickup and delivery. Unfortunately, my experience with American Van Lines’ customer service was another story. Emails and voicemails went unanswered, and phone calls were hit-or-miss. Finding someone who genuinely cared about helping was difficult, and at one point, an agent accidentally left me off hold so I could hear her chatting about personal matters with a coworker. My move was from Seattle to Georgia. Pickup did not happen on the scheduled date. For delivery, I had requested one month of storage with a delivery date of July 28, 2025. That day came and went with no call from the company. On July 29, I had to contact multiple agents before learning—only then—that I needed to fill out a form to release my items from storage. No one had explained this beforehand. My belongings didn’t arrive until August 8—nine days late. In the meantime, I also received a bill of lading with an incorrect balance, which took several more calls to correct. In the end, I was billed properly, but the process was unnecessarily frustrating. While the movers were great, American Van Lines’ customer service made this experience far more stressful than it needed to be.

1 star – Be Aware - Absolutely Unacceptable Experience! I hired this company to move my condo based on what I thought was a professional, flat-fee service. The sales rep, came to my apartment for an on-site survey and confirmed the full list of items, including all the essential appliances like my refrigerator, range, dishwasher, microwave, washer and dryer. These were clearly listed in the signed contract and inventory. On moving day, the truck arrived four hours late, and the driver immediately told me he wouldn’t be delivering the appliances unless I paid extra, despite the fact that I had a flat-rate contract. He claimed he was only being paid by the company for 4.5 hours of labor and said delivering everything would require an extra 1.5 hours, which I’d need to pay for out of pocket. When I refused to be extorted, he refused to deliver my appliances. I spent nearly a week trying to get a response from anyone at the company. Calls to their main office line, direct lines to several representatives and to the rep's cell who set it all up, were ignored. Zero accountability. Finally I had to hire a different moving company to finish the job at my own expense, and lost another full day of work in the process. Bottom line: This company broke its contract, extorted me, ghosted me, and left me with massive inconvenience and extra cost. It is highly advised to avoid them at all costs!!!

BEWARE!!! If you have experienced deceptive or unethical practices by American Van Lines, you are encouraged to file a complaint with the Florida Attorney General's Office. American Van Lines has engaged in practices that we believe are unlawful and in violation of consumer protection laws, including but not limited to: * Issuing low initial estimates and dramatically increasing charges upon delivery ("lowball and upcharge" tactics); * Holding personal property hostage until excessive fees are paid; * Failing to deliver goods as agreed, and refusing to provide clear information on the location of undelivered items. Summary of Our Experience: In March 2025, we entered into a binding agreement with American Van Lines and paid a substantial deposit. We were instructed to provide 7-10 days' notice before pickup. We contacted the company three weeks in advance to update our inventory list. Despite repeated calls, no one responded until five days before our move-out date, when we were hastily given just 2 hours to approve the updated list--an unreasonable and unacceptable timeline. The company ultimately refused to pick up all of our belongings, citing an increase in items in the garage, and failed to meet the agreed possession date required by our home sale. We were forced to make costly last-minute arrangements to store and move the remainder of our household ourselves. On June 6, 2025, American Van Lines arrived to pick up our belongings and demanded an additional payment, which they later could not provide me with that amount off the balance due. Since that date, we have made daily calls with no resolution. As of June 19, 2025, we have not received confirmation that our belongings would arrive by the scheduled delivery date of June 22. On June 26th they called @7PM with out their 24 hour notice period and on the 27th, only a third of our shipment was delivered, and over 50% of that was damaged. Despite this, AVL demanded full payment. Per the driver on 6-27, he told AVL that he did not have all of our items but AVL did not notify us that it was a partial delivery, and demanded payment in full, once they did show up most of the Items arrived broken, missing parts, or improperly packed. For example, 2 - custom computer were thrown into boxes without the proper packing, a laptop tossed into the bottom of the same LARGE 100lb box, a glass vase, and pictures was thrown into a box without wrapping, and beds were delivered without legs, remotes, or power cords--rendering them unusable. Worse, documents we signed were altered post-signature to support the increased charges. This is a serious violation. As of July 26, 2025, we still have not received all of our items, and American Van Lines cannot or will not confirm their location. One representative claimed the items were in Colorado, while a company executive later stated they were in Wyoming. We have video evidence from a driver showing the conditions and manner in which our property was stored--unprofessional and possibly unsafe. July 5, 2025 - Ongoing Damages and Business Disruption On July 5, 2025, we received another partial delivery of our belongings. Once again, a significant portion of the items were damaged, many beyond repair. The continued mishandling of our property by American Van Lines has not only resulted in personal loss but has also severely disrupted our business operations and my professional responsibilities. To date, American Van Lines has refused to acknowledge or offer solutions for the clearly inadequate and careless custom packing performed on June 6, 2025, in Utah. Despite paying for this premium service, items were packed improperly, often without necessary protection or labeling, leading to widespread damage. The lack of accountability, repeated delays, and failure to communicate or rectify the situation have substantially hindered our ability to conduct business and perform essential job functions, causing both financial and reputational harm. Consumer Warning: We strongly advise against using American Van Lines. Based on our experience, this company is disorganized, unaccountable, and exhibits a lack of transparency and internal controls. If you are considering a move, we urge you to thoroughly research all options and avoid this company preventing a similar outcome. Buyer BEWARE!

The move was fast and efficient, however communication was lacking for when the truck was to arrive. Once they came to load up, we had everything delivered within 24 hours which was totally unexpected but very much appreciated.

We used American Van Lines to pack our belongings and move from VA to NC. First impressions…they had their act together. The initial call, the virtual walk through, the price and the sales person made me feel like we made the right decision. Even when I had to change my packing/moving date, no issues. A few days before the move, they sent the inventory list from the virtual walk through and there were things missing. Of course, now they want more money which I had to pay half or they wouldn’t come for the move. Then moving day…4 guys show up, lead guy spoke English, the rest did not. From the get go, I could tell they only wanted to get in and out with little regard to our belongings. No labeling of boxes, stuff just thrown in boxes, belongings getting crushed by the weight of stuff thrown on top and no consideration for anything fragile. To make things worst, the lead guy left mid day so there was no way to communicate with the three that were left to finish. Surprisingly, it does appear everything made it to the destination but not all in one piece, however, the morning they were supposed to deliver, the driver called and said they forgot to collect the rest of the payment and that they would not deliver until payment was made which was on the weekend so you can imagine how difficult it was to get somebody to make a payment, but was finally able to get someone. Handmade Christmas ornaments got broken, business suits stuffed in boxes(even when we paid for wardrobe boxes) and really there are too many things to list that will not be usable again. If you need a moving company to pack and move your belongings, I strongly advise you to not use American Van Lines, but if you do, pack your own stuff if you want to be able to use it again.

Efficient Careful Move

Customer service & diligence with team leader.