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American Musical Supply (americanmusical.com) has 354 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
americanmusical.com
Website
americanmusical.com
Category
Video & Sound
Location
Oakland, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 79% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I had a great experience. Great product, the monthly processing was very beneficial to me. I will indeed order from this company again. Dr. Darrell Tolbert
Response from American Musical SupplyFeb 20, 2026
Great to hear your feedback, thanks!
TM
thomas M.
Great service and I’ve purchased many…
Great service and I’ve purchased many times and will continue to purchase my instrument and audio needs at American. They make it so easy and the inventory is amazing.
Response from American Musical SupplyFeb 20, 2026
We appreciate you!
RI
Rich
I have been using American Musical Supplies for years!
I have been using American Musical Supply for quite a number of years. They are excellent, prices are competitive, delivery is prompt, returns are hassle free and contacting customer service has always been a pleasant experience. The interest-free payment plan options have been in force for years, way before other vendors had started to introduce them, and doesn't involve financing by taking out an associated credit card. It allowed me to purchase quality instruments that I would not normally have the budget to pay for in full up front. I also appreciated how you could select the exact individual finish variation & weight of expensive model guitars, through referenced photos posted on the website.
My most recent purchase has been of the new generation Boss RC-500 looper. Instead of saving up for it, I can instead use the time to record backing tracks on it while making monthly payments, so I will be all ready for Summer gigging!
The one thing which could use improvement is the search function (or is it more the cataloging system?) on the AMS website. Sometimes when looking for a specific item, (with the exception of the popular big name brand, familiar musical items everyone carries), it often falls short in searches, leaving you to look through endless multiple pages of listed items. I'm certain I have on occasion in the past given up looking for a certain musical accessory or part, only to find it instantly on another site. Other than that, AMS is an absolutely excellent place to purchase your musical items.
Response from American Musical SupplyFeb 20, 2026
Hi Rich,
Thanks for the thoughtful review, we appreciate your continued business!
DR
Dj'Roger
Well I ordered a Mackie all-in-one…
Well I ordered a Mackie all-in-one music system for karaoke during the fall or summer of 2025. I had it for a month and realize I wasn't going to be able to make the next payment and since but never opened it and the job that I bought it for decided they didn't want to have karaoke after all, so I went ahead and shipped backthe unopened Mackie All in one music system back to you at American Musical Supply and I never did receive a refund. Why?
Response from American Musical SupplyFeb 16, 2026
Hello! I just sent a request for more information. Can you please provide your order number? I'd like to look in to this for you.
DA
Doug A.
AMS gave me a very good deal and fast shipping!
AMS gave me a very good deal on a new Gibson and they worked hard to ship it to me very quickly - overnight. They all had the right attitude and were very professional. I had one shipping glitch but it was so complicated that I wouldn't hold it against them. I'll definately do buisness with them in the future!
Response from American Musical SupplyFeb 26, 2026
Thanks for reviewing!
DV
Dan V.
I immediately felt comfortable in the…
I immediately felt comfortable in the transaction. Dylan basically answered all my questions before needing to ask them! Very friendly and professional. I will do business again with AMS!
Response from American Musical SupplyFeb 13, 2026
Great feedback, thanks!
GE
Genolexis
Long time customer 10/10
I have been purchasing from AMS for a few years and they have always delivered. Easy process and the quality is always top tier. Thank you for all the support!
Response from American Musical SupplyFeb 13, 2026
Thank you for your continued business and review, we appreciate you!
TE
Timothy E.
I ordered a Seymour Duncan set of…
I ordered a Seymour Duncan set of pickups for my 2018 SG standard.
I installed them. Great . I'm happy 😁
Response from American Musical SupplyFeb 13, 2026
Glad those pickups worked out for you, thanks for shopping with us!