American Musical SupplyReviews of americanmusical.com

I've been an American Musical Supply customer for years and have spent thousands of dollars with them — guitars, amplifiers, drums, microphones and booms. I went to place another order on their payment plan and my debit card was refused. When I called, I was told they no longer accept debit cards. No warning to a longtime customer, and no other way offered to pay over time. If you pay by debit card, know before you build an order that AMS won't take it anymore. After all these years of business, I'm having to take my order to a competitor. — Rob Todd, Columbia, KY

Bought a guitar and the fret work is terrible. All the frets have sharp ends

They are showing me as being past due for items I have paid off. I've done a lot of business with AMS over the last few years and have been maintaining a consistently strong credit system for this entire time. I have paid off many items, most of them early, since paying early has no penalties and opens me up for new purchases faster. The problem currently, and this has happened before, is that they "updated their system" and my total debt to them has increased by roughly $300. I looked into the cause, and items that I had paid off months ago are back up on my current order and it shows I am behind between 1-4 months on them. What?! I reached out to customer service and they said "give it 24 to 48 hours".. even though I already waited 12 hours after noticing before I even reached out. Now we're past 72 hours and there is still no change. I still am said to owe more than what I do, and there are all kinds of bright red "past due" notices on my gear for months I paid off. If this was just one time or was fixed in a timely manner, I would not be here advising others about this being a trend. Not sure if I will continue using AMS after this, and I advise caution to anyone who does.

Not a trustworthy company. Ordered a open box PRS amp, decided it wasn't going to work tried to cancel but it had shipped. So I agreed to pay the return fee and send it back. Got the amp decided to try it out and it not only sounded horrible, but had a background hum and the speaker had an intermittent short and would stop working. Got a new RMA and confirmed with the agent I wouldn't be charged the return fee. Sent the amp back, and when I checked my refund they had taken out the return fee. I have used this company for more than a decade, spending more than 10000.00 dollars on gear. Guitars,keyboards, amps, and much more. Never had an issue with returns until now. This will be the last time I use them. Not worried about the 30 dollars it's more about being lied to. Guess it's time to give Sweetwater a try!

I've bought one thing. It was broken. I received a code for $20 off $100 after that though. However, it excluded these couple of brand names (LOL): Ableton, Access, Adam Audio, AER, Allene & Heath, American DJ, Ampeg, Antelope, Apogee, Arturia, Audient, Audio Technica, Avalon, Avantone, Avid, Beats, Behringer, BKE, Blackamp, Blue Mics, Bose, Boss, Breedlove, Budda, Cakewalk, Casio, Cerwin Vega, CF Martin, Chauvet, Cordoba, Countryman, Creative Tunings, Cruztool, Dangelico, Denon, DPA Microphones, DW Drums, Earthquaker, Eden, Electro-Harmonix, Eminence, Epiphone, Eventide, Fender, Fishman, Fuchs, Gibson, Golden Age, Gopro, Guild, Hammond, Hartke, Heet, Hughes and Ketner, IK Multimedia, Ilio, Isptech, Izotope, JBL, K&M, Keith Mcmillen, Kelly Shu, Kemper, Korg, KRK, Kurzweil, Laney, Lexicon, Line 6, LR Baggs, Ludwig, Mackie, Manley, Marshall Amps, Mogami, Mono, Moog, Motu, Music Man, Music Nomad, Native Instruments, Nektar, Neumann, Nord, Novation, Numark, Orange, Pacific Drums, Peavey, Phil Jones, Pignose, Pioneer, Pittsburgh Modular, Playground Sessions, Positive Grid, Premier Drums, PreSonus, Propellorhead, PRS, QSC, Quilter, Radial, Randall, Rane, Reloop, Remo, RME, Rode, Roland, Roli, Rupert Neve, Samick, Sennheiser, Serato, Shure, Softube, Sonuus, Sony, Soundcraft, Source Audio, Stanton, Subpac, Supro, Tascam, Taylor, TC Electronic, Tech 21, Telefunken, Telex/EV, Ultimate Ears, Universal Audio, Veillete Guitars, Voodoo, Vox, Waldorf, Warm Audio, Washburn, Waves, Yamaha, Zildjian, Zoom. Are there any other brands that it could apply to???? LOL. Crap!!!

They dont honor their own discounts. You have to ship it back to them and reorder?? Yeah ok they are getting it back and ill get it elsewhere.

Horrible First Time Experience!!!!! I ordered a DJ controller for my Birthday on 10/07/2020 with a delivery date of 10/11/2020 by FEDEX. The package never showed up. Called AMS and they conducted A trace with FEDEX (5 working days). Package was never located by FEDEX. AMS then told me on 10/22/2020 the package was lost/stolen. Then was told that the product I was waiting on was on backorder. So I then requested a refund; I was told would take another 3-5 working days 10/25/2020. On 11/02/2020 I was told the refund was not processed, and I should wait another 3-5 working days. This is my FIRST and LAST Time doing business with this company.