David Allen W.
Experience with American Musical Supply
Fantastic customer service
Response from American Musical SupplyMar 10, 2026
Thanks David, cheers!
Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!
American Musical Supply (americanmusical.com) has 354 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Video & Sound · Union, New Jersey
Excellent

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Excellent
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Video & Sound · Paterson, New Jersey
Excellent
354 approved reviews, newest moderated first
David Allen W.
Fantastic customer service
Response from American Musical SupplyMar 10, 2026
Thanks David, cheers!
Matt B.
Ive been using ams for over 10 years and have never been anything but satisfied! They don't always carry everything id like to get my hands on, but without ams, Id not have half the gear I've had through the years! Ams Rocks! -M. BURLEIGH
Response from American Musical SupplyMar 5, 2026
Hi there, thanks for the review!
Ricky T.
I have been a customer of American Musical Supply for over twenty years and have always had a great experience with them. From their great customer service to their excellent payment plans they’ve always gone above and beyond to make the customer happy!!Highly recommended!
Response from American Musical SupplyFeb 27, 2026
Thanks for your review and for recommending us! We appreciate your business!
Josh W.
Went to order a turntable and speakers through payment plan and my order was canceled because they said you had to be a established customer to get the payment plan
Response from American Musical SupplyMar 17, 2026
Hi there, please call our Credit Department directly at (800) 458-4076 for further information on the cancellation of this order.
THOMAS F T.
I’m going to try and convey just how important this purchase was to me. I’ve been waiting for a number of years to purchase the “Dream” guitar to last the rest of my life. Not an easy decision, but I did finally find it about 2 years ago. I’ve made many instrument purchases online and really couldn’t decide which company to go with for this purchase. After researching the usual 7 online companies and my local music store, I found AMS, they were priced around the same as everyone else, so I called Customer Service. This is usually the make or break moment for me with online companies. More to the point, I needed to finance this purchase, since I am an old guy and retired, financing is usually out of the question. However, AMS offered me an option that was comfortable and within my fixed income. I was not only able to afford the Martin guitar but I also was able to include the amp that is best suited for the Martin. 2 days later I had my “Dream” guitar and amp sitting in my living room, ready to play. Needless to say, this entire experience went off without a hitch or hiccup! The 4 main elements to a perfect online purchase for me include in this order, #1, Customer Service, #2, Product Availability, #3 Price, and #4, Shipping Costs. I can honestly say that AMS achieved a perfect 10 in these 4 categories for me with this sale. As I said before, I have made many online purchases, mainly music instruments and equipment. This level of satisfaction has never happened for me before and because of it, I am only going to shop at AMS in the future. They have gained my trust and earned my loyalty. In the end, I can honestly say that I highly recommend AMS. These people are serious about their company and the satisfaction of their customers. Next time you are researching anything musical, Go to AMS, and do yourself a favor for once. Their world class customer services will impress and delight you.
Response from American Musical SupplyFeb 24, 2026
Great to have earned your loyalty, thanks Thomas!
Wilfredo R.
American music supply allows musicians the ability to buy any gear and make it affordable. their customer service is right on time, and very helpful, I'm very happy with the quality of gear that I've purchase, I would recommend them to anyone wanting to buy gear. Wilfredo Rodriguez (DJ Mac Digital)
Response from American Musical SupplyFeb 20, 2026
We appreciate your feedback, thanks for leaving a review!
Isaiah M.
American musical has been great so far! Always friendly, and easy to use. Great selection and very convenient payment options.
Response from American Musical SupplyFeb 20, 2026
Thanks for leaving a review!
Krayne M.
American musical supply has helped and older man realize a childhood dream. I am thrilled with American musical supply and looking forward to this new journey. The customer service was amazing and everything was done in timely fashion. This is my new go to for anything musical.
Response from American Musical SupplyFeb 20, 2026
Very excited for you, keep playing, thanks!