American Eagle OutfittersReviews of americaneagleoutfitters.com

Bought new pair of Airflex jeans for my boyfriend only wore them about 4 times and already torn in crotch area. I am very disappointed with these. I have bought other pairs and the same thing but atleast those lasted longer than these Airflex jeans. I asked if i could have a pair to replace them. The online customer service person said only a discount towards new pair. How many times will i have to retrun a torn pair and keep receiving a discount and not replaced. These jeans not worth the money you pay for the quality of these jeans. This needs to be fixed. The last time i was at the store buying this pair mentioned the quality and them tearing the cashier said yes we have jeans brought in all the time torn in that area. Unsatisfied customer!!

I contacted customer service via chat; the rep asked how she could help and then disappeared for 20 minutes. She said she had sent a return label but it never arrived, not to my inbox nor to spam or elsewhere. She disconnected my chat without resolving the issue. I called customer service and the rep was very nice but the return labels that were said to be sent never came. I checked everywhere. I think it's AE's way of not paying for return shipping as promised, or to get people to go into the store to potentially buy more when they return. They got right on the task of taking my credit card for an exchange, but could not or would not do what was needed for me to submit a return and get my money back. Why not include a simple return form with the items when they are shipped? Why not include a preprinted label, like other companies do? Answer: they want to discourage returns, they don't want to pay for them as promised, and they want customers to have to go into the store to get their money back. It's that simple.

They really love to split one order to FIVE SHIPMENTS. How stupid!

Super easy and they always come before the estimated delivery date which is a nice surprise. If I order on Monday sometimes they come on Wednesday or Thursday with free shipping :)

Horrible customer service within the stores. Customer service is a joke. Managers refuse to accept coupons and price match to online. Funny that some stores will price match and some will not

HORRIBLE CUSTOMER SERVICE VIA PHONE AND IN-STORE! MGMT MORE IMMATURE THEN OTHER EMPLOYEES STATED WAS NOT FIXING ISSUE HIS STORE WAS REASON FOR MESS UP! WILL NOT BE SHOPPING/ORDERING PRODUCTS DUE TO EXPERIENCE!!

I have had wonderful expierences shopping at the stores or even online. People are typically friendly and helpful in the stores I shop in. Which is why I always keep bringing my business there. There has been some mishaps with ordering online and in store a couple of times but when I talked to customer service on how to fix it they had always been more then helpful and fixed the mistake they had made. Mistakes happen but it’s in how they handle the process that helps make all the difference in your experience as a customer.

I always order on American Eagle. I love their clothing and it's always quick and easy. I get my orders pretty quickly and if I don't like it, I just return in stores. They have good sales and they respond quick too.