Stephanie M.
Horrible customer service
Horrible customer service. They lost to return of mine and made it my problem not theirs and refused to refund the money other companies don’t treat you this bad!
Shop ae.com for men's and women's clothes, shoes, and more. All styles are available in additional sizes only at ae.com.
American Eagle Outfitters (americaneagleoutfitters.com) has 100 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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100 approved reviews, newest moderated first
Stephanie M.
Horrible customer service. They lost to return of mine and made it my problem not theirs and refused to refund the money other companies don’t treat you this bad!
Ruby T.
I love the jeans from this place they are so comfy and soft to wear whenever, sometimes I wear them to bed.
Emily K.
I love their jeans but recently I’ve had to size up because their sizing is so off. Ordered an 8 online and it fit like a 2 or a 4! How the heck does that happen. I purchased 5 pairs of size 8 jeans and they are kinda baggy but they fit. 6 I can’t even get on.
Robin S.
After being denied by instore pacsun for my online Christmas gift paypal return, instore American Eagle returned items bought online with paypal purchased around same time. Clerk was nice too! Thank you AE!
Griselis M.
Love their customer service at Solomond Pond Mall, marlborough, MA
Barb S.
I ordered several articles of clothing for my teenage daughter and they came within a week. The shirts were of low quality (thin fabric, easily out of shape), except for two that were really great. I also ordered a "fake" leather jacket that is great for it's price and my daughters new favorite. I'd suggest to stay away from the cheap shirts but other than that the clothes seem to be ok.
Nikki O.
I ordered a sweater and it came on time although the tracking never updated me on where the package is! Also their quality is going down hill, unfortunately will not be shopping their until they go back to their past, modern designs.
Noe O.
Looks like pretty good deal but who really knows this much about this people today ? Care to share some resutls with me of their usage ? Or I am missing the whole big picture for whatever reason out there ? What do you really say. How it really will be done ?