American Eagle OutfittersReviews of americaneagleoutfitters.com

AE wanted me to pay for a mistake they made and have ignored my issue since. Bought two pairs of cargo pants from them. I'm in the UK and got them shipped to me. They sent the wrong colour of one and I talked to customer service to get it exchanged for the right colour. They told me I had to pay for shipping to return it and buy the correct colour again. I shouldn't have to pay for a mistake they made, I got referred to someone else to try and fix the issue - haven't heard from them in weeks!

The cloth was torn and of bad quality, it's feel like a warning draw grass, It stab me all over my body. It's definitely the last time that I will buy from you!

I have several (8) pairs of AE shorts from years past. They are a cotton flex. I got a stain on the grey pair and donated them along with other items. I ordered a new pair and they changed them to "Lived In". The fabric is awful, and they run big in the waist and cut. I took them back to the local store and they told me that's their only shorts they make now. I'm so disappointed in AE for offering this inferior material in their shorts. I'll be buying Polo or Tommy Bahama in the future or until AE goes back to their original cotton flex shorts. I will say the sales personnel in the store was fantastic.

I used to love AE. I bought a lot of my clothes from there in my late teens and early twenties. I wish I could still enjoy their clothes, but I’ve found the quality of their items has gone done drastically over the years. They used to be my go-to for quality, well-priced clothing, but not anymore. Their prices have stayed pretty much the same and yet they are using cheaper materials (it’s hard to find anything 100% cotton) and I find their clothes do not last like they used to. Unfortunate :(

I love their jeans but recently I’ve had to size up because their sizing is so off. Ordered an 8 online and it fit like a 2 or a 4! How the heck does that happen. I purchased 5 pairs of size 8 jeans and they are kinda baggy but they fit. 6 I can’t even get on.

Ordered jeans for my very tall son two years ago fitted him really well, so back in April ordered more they arrived all well and good, two weeks later get a bill from FedEX for £21. I had not realized the products were being shipped from US otherwise I would not have bought from this company. It took me quite a while to work out what the bill was for and i thought it was a scam so ignored it, now having received a bill from a debt collection company for £25.21. So please be aware you will be charged to import into the UK. I won't be using them again.

Terrible communication ordering on line .... Not satisfied at all

Clothes are nice quality BUT make sure you are going to keep them because unless you live in London and can return to store you are going to be hit with a hefty return fee. For some reason their returns depot address is in the Netherlands so it just cost me £8.60 to return a very small package of 1 pair of jeans and 1 tshirt!!! So it just cost me 4x the amount it would have cost to send second class within the UK. I'm outraged!