American Eagle OutfittersReviews of americaneagleoutfitters.com

Terrible communication ordering on line .... Not satisfied at all

I was a loyal customer of AEO. I was surprised when I bought something, had to pay more than £60 in customs fees, and I have also to pay for the shipping to return the items that I don't fit me. Apparently, AEO closed all the stores in the UK and now this is the way they operate. What a shame! I love the brand, but I cannot recommend it anymore.

Worst on line ordering EVER. I ordered a Christmas present more than a month ago. Checked this morning and saw that a shipping label had been created but not shipped. On line chatted with AEO and they immediatly canecelled the order saying it was a "label error" and they refunded the cost of the item but NOT the cost of shipping - which they never shipped.... I told the Chatting lady to refund all of the $$ she said that as a "one time courtasy" she would have the team work on refunding my extra $7.00 but in the future all "returns" would not include shipping costs. OMG - they never shipped the product and they are trying to steal money from the customers. The CHAT lady then said that the order was already in the process of being cancelled - what a lie..... I screen clipped the entire CHAT - unbelivable. Who knows if I will ever get the costs of the NON shipping. I received an email zip zip of the original refund but nothing so far of the fake shipping charges. I will NEVER do business with AEO again. They shouldn't even use the word "American".

Great shirts like the styles of the clothes !!!

Slow, frustrating web site. By the time you see any product you are no longer interested in waiting, waiting to see a different angle, waiting to see if they have your size or color. Also, very limited on selection so what's the HUGE DELAY...Frustrated will not visit or buy from site again!!!

I normally don't spend over $20 when I purchase denim, but when it comes to this company, I am willing to spend a ton. The denim jeans are always great quality, and even better in person. The jeans are definitely a investment, that I recommend. The shipping is good as well. This is a great company to buy some good fitting, and looking denim!

Clothes are nice quality BUT make sure you are going to keep them because unless you live in London and can return to store you are going to be hit with a hefty return fee. For some reason their returns depot address is in the Netherlands so it just cost me £8.60 to return a very small package of 1 pair of jeans and 1 tshirt!!! So it just cost me 4x the amount it would have cost to send second class within the UK. I'm outraged!

Just want to say love the clothes, live in the uk. Unfortunately their uk online company uses a delivery company called DPD and they are the worst company in the world so wanted to point that out here. Hopefully American eagle choose to use a different delivery company/people should just go to the store and buy the stuff they want - much less hassle.