Response from American Dream VacationsJul 18, 2019
Thanks Mr. Nielsen!
WC
WALKER, CHRISTIAN M.
Been here a bunch of times
Been here a bunch of times. They’re the best in the business.
Response from American Dream VacationsJul 18, 2019
We appreciate your continued business and we would have to agree with you on your last point.
NL
Nelson, L.
Very polite and knowledgeable
Very polite and knowledgeable. They give off a very relaxing environment.
We have rented here several times. Each time our motorhomes are clean, great working condition, and ready for pick up
Response from American Dream VacationsJul 18, 2019
Thanks Lynn! Come back soon! We appreciate you.
SI
Scanio, III, Frank J.
Best of the Best!!
Best of the Best!!! 5 Stars!!!
Response from American Dream VacationsJul 18, 2019
We say the same about you Mr. Scanio! See you again next May!
ZS
ZIMMERMAN, S.
Communicated well.
Communicated well.
Quick to react and handle a problem we had on the road.
Response from American Dream VacationsJul 15, 2019
I apologize that you had an issue Mr. Zimmerman. Glad our quick action got you back on track ASAP! Thanks for your cooperation, understanding and business. We look forward to doing another good job for you, problem free. :)
FS
FURR, S.
No problem
No problem I will be back soon my 3 time renting.
Response from American Dream VacationsJul 15, 2019
Short and sweet! Thanks.
AR
A Renter From T.
ADV Albuquerque Treats Customers Unfairly!
ADV Albuquerque treats customers unfairly!
When we dropped off the - entirely undamaged - RV unit, we were informed that a "hubcap was missing." Upon inquiring further, we were told that "one hubcap was missing when we picked up the vehicle, and two hubcaps were missing when we returned the vehicle."
It seems that ADV is incapable of properly installing hubcaps. One of the forms we were presented at time of RV return includes the following statement: "It is understood that you will not be held responsible for loss or damage to vehicle or articles left in vehicle in case of fire, theft, or any other causes beyond your control."
Apparently, (another) hubcap coming off while one is driving down a freeway is considered to be "in one's control." Bunk.
In addition to charging for the hubcap, ADV is charging for 15 minutes' labor to install the hubcap. Really?
In addition to being (unreasonably) charged for ADV's failure to properly install hubcap(s), and for labor to replace the item lost due to their failure, ADV has failed to return my $500 deposit (or whatever portion of that I'll get back after this fleecing) within the 10-day timeline per their agreements. Today is the 14th day since we returned the (entirely undamaged) RV, and I've STILL not received refund of any portion of my deposit.
In the course of my discussion with ADV's representative, I asked "if the bumper fell off while I was driving down the road, would you hold me responsible for that?" The answer: "Yes."
And that, of course, is preposterous....particularly if ADV has a history of improperly installing bumpers, as appears to be the case with their installation of hubcaps.
It occurred to me to check whether other ADV locations were better run. Yep. Consider: Customer Review data (ratings from 1 Star (WORST) to 5 Star (BEST):
ADV San Antonio: 172 reviews, of which 13, or less than 8%, are “Worst” score.
ADV Albuquerque: 44 reviews, of which 19, or over 43%, are “Worst” score.
I most strongly suggest you take your business elsewhere.
Response from American Dream VacationsJul 15, 2019
Mr. Guerrero,
I realize that being charged for damaged or missing items can be disappointing. There are many checks and balances in place to prevent discrepancies beginning with a thorough video damage inspection of which all customers are encouraged to participate in.
I can assure you that our interest is in earning and keeping customers for repeat business as opposed to "nickle and diming" them via unfair business practice.
All of our vehicles are individually owned and we must uphold our responsibilities to them to charge for any missing or damaged items.
I realize scenarios exist that could be out of your immediate control but unfortunately don't remove responsibility or liability.
While we do no believe the missing wheel cover was something that was lost intentionally, these can fall off when clipping curbs, driving in rough terrain, etc.
The cost for replacement and installation was $121.51 which in the industry is by no means unfair.
All deposits are refunded within 10 business days, which equates to approximately 14 regular days unless pending damage. Today is the 10th business day from your return. We will process the remaining deposit as soon as possible, only withholding the additional mileage and the fair replacement cost.
CE
COPELAND, E.
Poor customer service went out of town…Broken promise
Poor customer service went out of town generator stopped working no refund say I damaged roof found out wasn’t my fault then to say windshield was damaged after I made a mark from all the cracks that is where it ran from. Will do anything to keep damage deposit money
Response from American Dream VacationsJul 15, 2019
Mr. Copeland,
Your long continued business with us is much appreciated. It is always unfortunate when damage becomes part of the equation.
We have many checks and balances in place to avoid discrepancies beginning with a video inspection with customer participation. Through these checks and balances, we identified and clarified existing damage.
Note, a refund for the failed generator was indeed applied to the account and a fair and reasonable price for the true damage was provided. The remainder of the deposit has been refunded.
