American Dream VacationsReviews of americandreamvacations.net

Response from American Dream VacationsAug 26, 2019

Mr. Gonzales, I would like to first apologize for the inconvenience you suffered with the motor home. It is always our hope that every customer go and come with nothing but fun in between. Unfortunately, as with all things mechanical, this isn’t always the case. All of our vehicle tires are thoroughly inspected and properly filled with the required air pressure prior to departure. We do this not only for the safety of our customers, but also to prevent all of the problems that may arise from a blowout or tire failure during a trip. The costs incurred on the road, for blown tires and assistance, are often far more expensive than that of a proper inspection and/or replacement of a tire while here on the lot. The last thing we would want is to have you or any of our customers upset or delayed due to oversight on our part. Seeing as the blowout you experienced occurred in North Carolina and the vehicle only had 29,000 on it, I don't feel the failure was due to oversight. Blowouts can be alarming and distressing to say the least and waiting for roadside assistance can become tiresome. I apologize for the response of the contracted service company. While it is not uncommon for any roadside assistance to take several hours especially during summer months with increased travel, there is absolutely no excuse for them to be rude to our mutual customers nor deny service on 16" rims. This is false as they are contracted with a network of shops around the US similar to AAA although, for larger vehicles. Rest assured that this has already been brought to their attention and addressed. The deposit was not simply withheld but rather applied towards the additional 600 miles you drove and the additional extended night of rental. Prior to being withheld, we discussed this on the phone and you were in complete agreement. The remaining $275 was refunded back to your credit card. It is not uncommon to receive toll bills weeks if not months after the violation. Because all of our vehicles are individually owned, we reach out to the renters to collect for the appropriate violation as the toll bills are received. After the 3,600 miles trip, the only issues that were mentioned was the blowout and the rate at which the generator consumed propane. We gave you a complimentary one night gift certificate good for the rental of any vehicle we offer which is valued up to $500 depending on the vehicle you choose. Your business is much appreciated.

Response from American Dream VacationsJun 15, 2019

Hi Mr. Griffith, I'd like to first thank you for your patronage and offering a fair review. We always strive to provide an excellent experience for our customers beginning with the easy reservation process and ending with a convenient return process. Unfortunately, as with all things mechanical, that isn't always the case. All of our vehicles undergo a multi-point inspection prior to departure to prevent on-the-road difficulties. I apologize for any oversight in the dewinterization process. You should not have to turn the valves in order to operate the water system. Having said that, thank you for your willingness to adapt and remain resilient. We also do our best to provide as many resources as possible to our customers including online video instruction, downloadable rental unit handbooks, online video troubleshooting, and 24/7 nationwide roadside assistance for breakdown scenarios. Some locations offer service text lines as well. Seeing that this business is very schedule oriented, all vehicles are scheduled back in before 11am to allow for sufficient time to prepare the vehicle for another same-day customer leaving at 2pm. In the event that the vehicle is available, not leaving to another renter, we are flexible on return times as a courtesy, as late as 4pm on weekdays. Again, we appreciate your business and taking the time to offer a review. We hope to have another opportunity to continue doing business with you. Let us know how we can help.

Response from American Dream VacationsOct 20, 2018

I would like to first apologize for the inconvenience you suffered with the motor home. It is always our hope that every customer go and come with nothing but fun in between. Unfortunately, as with all things mechanical, this isn’t always the case. I understand that slide out issues can be disconcerting as well as frustrating. Your cooperation out on the road with the technician(s) was appreciated. Seeing as this system left here in good working order, functioning as designed, I don't feel that the failure was due to oversight on our part. Having said that, one of the two technicians that looked at the slide indicated that the unit was found off of the jacks which could have led to unnecessary binding of the full length wall slide. Regardless of how it occurred, I feel that once the issue was brought to our attention, we made every possible effort to help resolve the issue including multiple attempts to setup service. Once our appointments for repair at qualified and authorized dealers were declined, it is difficult to accept further responsibility. When dealing with specialty systems such as slide outs, especially in northern, rural United States, it is critical that opportunities for repair, not one, but two be accepted to avoid further inconvenience. However, reimbursement of on the road expenses was indeed issued in check form and a future credit up to $1,000.00 was also extended. Your business is much appreciated and we welcome the opportunity to make it right for you. Our inventory has changed significantly since 2016. Come back and see us.

Response from American Dream VacationsOct 16, 2018

Mr. Bueno, First and foremost, thank you for coming back to us for another RV adventure. I'd like to apologize for the experience that you have had with some of the systems in the 2018 Thor Citation 24 RS. This is one of the newest units to our fleet with a lot of cool gadgets other vehicles don't have, which makes this unit unique to our rental fleet. With that in mind, it's important to us that the walk-thru given at the time of departure is as detailed as possible so that when you're out enjoying the RV, you can operate it just as if you owned it. We have provided the stove top induction manual online as an extra tool and we are working on getting the Citation's specific system differences into our universal rental unit handbooks. Interior propane gauges are often used as a loose guide. Because propane tanks are full at 3/4, to allow for expansion, the interior gauges often don't translate accurately. For true and accurate readings, it is always suggested to view the on-tank propane gauge. I understand the frustration with running out of propane and was glad that once refilled, allowed smooth operation of both the furnace and water heater. Your feedback is valuable to us and our growth. Thanks for continuing to share your RV memories with us.

Response from American Dream VacationsOct 16, 2018

Mr. Saunders, I apologize that you experienced issues with the generator. My records show that a reimbursement request form was never completed or submitted. I would be happy to offer one to you so that we can look at addressing the inconvenience you experienced. Please email your local branch, rental agent or corporate to request this if you are interested in completing the process. We appreciate your business and would welcome the opportunity to make things up to you.

Response from American Dream VacationsOct 23, 2018

Mr. Brewer I apologize that you had a bad experience due to maintenance. Each motor home does go through a detailed inspection prior to leaving out on rental. I understand on your trip back to Albuquerque NM you began to experience tire issues in Wiliiams AZ. While you were in Williams AZ a mechanic was found to service the Motor home for its tire issues and realized it need some attention with the brakes as well. The Maintenance Facility did an excellent job of getting you on the road within a day. American Dream Vacations was thrilled to get you on the road with in 48 hours! We appreciate your cooperation and patience while on the road. We would like an opportunity to regain your trust and rent another motor home to you. Our inventory has changed in many ways over the last 5 years and we have seen significant growth. Thank you, Felicia Torres American Dream Vacations Albuquerque