THERESA P.
Rented 2 trailers to accommodate…
Rented 2 trailers to accommodate overflow company for a family event. Drove them 25 Miles one way. They weren’t properly cleaned—had to clean them when we got home. Used them 1 night for guests. As an owner of RVs for 20 years we know how to take care of a trailer. After returning them they sent a picture of damage done underneath to the holding tank pipe which would have shown leakage when we had it. Don’t count on having any success disputing any claims with this company.
Response from American Dream VacationsAug 4, 2018
Mrs. Pesquera, Often times, renters are unhappy when made responsible for found damages. The video damage inspections completed prior to departure includes renter participation to avoid discrepancies following the use of the vehicle. Many times, family events such as reunions, etc that require mobile sleeping arrangements for overflow are held in rural areas, nature reserves, state or national parks, or spans of property. Undercarriage damage, including plumbing, can easily become damaged. Due to the size and weight of the vehicle, even if underbelly damage was the result of typical road hazards, it would not necessarily be a jarring or notable experience for the driver. I can assure you that charging for repair of the damage is in no way an attack on your character nor is it believed that it was done intentionally. Unfortunately, we cannot be responsible for the circumstances of use such as the possibilities of poor terrain, general accidents or simply road debris. All of the vehicles that we rent out are individually owned. While charging for damage is not one of the best parts of our job, we are obligated to the owners of the vehicle to make sure their units are made whole again.