Not the unit I was promised,
No hot water for days, had to call serviceman, shower flooded into bedroom,
Slide out leaked,
Received service call reimbursement after calling, 4 months later.
Part of the hitch fell off on the road......
Response from American Dream VacationsOct 13, 2018
Mr. Lammers,
I am sorry that you had a less than perfect experience. While it is not uncommon for new vehicles like the one you took to have a handful of minor items during the first couple of uses, also known as a "shakedown," I realize that you expected much more.
Your feedback is greatly appreciated and taken seriously. It was directed to the appropriate departments so that the cabinet door could be properly resecured, the new shower caulking could be reviewed, etc.
I encourage you to reconsider our offer to get you into another trailer on us so that we can prove to you RVing is fun!
LB
Laura B.
Love American Dream Vacations!
We've used American Dream Vacations for the past couple of years, they've been great - had a little bit of a rocky start the first year but they made it right by us and we've continued and are continuing to use them. Trenton, our sales rep there, is GREAT! The whole process is painless, electronic (which I love), and the staff is super friendly. I'd recommend them to everyone! :)
AR
Amy R.
Great!
This family operated business was truly great. They worked with us to find the right RV for our long, family road trip. We have recommended them to several of our friends who are looking at renting an RV. You will not be disappointed in their customer service.
BB
Bill B.
We have used American Dream Vacations…
We have used American Dream Vacations several times over the last 10 years, both travel trailers and RV's. They have always been courteous and helpful. Once we had a battery fail on the road which we had to replace. I got them on the phone. They told me what to do to replace it and reimbursed me later with no hassle. Another time I backed an RV into a tree limb and did some minor damage. They deducted a fair amount from my deposit. Again a good experience. I have a friend who owns a travel trailer which he rents out thru American Dream. He is pleased with how they care for his investment.
SS
Shane S.
1st time RV renters for a two week road…
1st time RV renters for a two week road trip. Our trip started off kind of rough with generator issues in West Texas during the heat of the day. We immediately called AMDV and they helped troubleshoot our issues. Unfortunately, it did not work and they helped get us into a generator repair shop the next day. Even with the issues I was happy with the company response to the issues. We did have some toilet issues and circuit breaker issues on the trip but overall nothing too major. Our family of 5 was happy and had a great vacation. Thank you to David Leal for his attention to our issues and Gary for his maintenance troubleshooting efforts.
TW
Teri W.
American Dream Vacations is the only way to go!!!
This was a fantastic trip and American Dream Vacations made it easy and affordable! The RV was beautiful, new and spacious. It handled well throughout the trip even in varying weather. We ran into trouble with a flat tire but they’d already given us instructions on what to do if that happened and within an hour, roadside assistance arrived and had us back up and running and headed for home! American Dream Vacations is the only way to go if you’re traveling across the country with several people and/or animals!
GC
GINA C.
Mattress was thin old
Mattress was thin old, wire coming through. Ruined the whole experience. F-
Response from American Dream VacationsAug 6, 2018
I apologize for discomfort of the mattress. RV mattresses are known for their sub-par quality even when new from the factory. As this is an industry wide issue, I don’t feel that it was due to any oversight on our part pertaining to the vehicle you rented. Having said that, it is always recommended that you come out and look at the vehicle you plan to rent to allow for clear expectations.
MR
Michelle R.
Windshields are not covered????
We absolutely enjoyed out trip in the RV and it provided us with all of our needs. Our problem began when we were on the road we got a rock chip in the windshield and it immediately spidered out. We purchased all the extra insurances that was offered to us and to our surprise we were informed by American Dream Vacations that the windshield is not covered and our insurance would need to pay for that. We called our insurance and since the insurance policy only covers your vehicles obviously it wasn't covered. We are currently seeking a lawyers advice due to the fact that they want us to give them an additional 3000.00 for the windshield repair. We believe that should have been covered in the insurance policy we purchased through the rental company and if it wasn't we should have been told up front. A broken windshield from road debris is not something you can prevent. Very unhappy customer and we will not be recommending anyone to do this in the future without knowing exactly what is covered.
Response from American Dream VacationsAug 4, 2018
Mr. Routt,
Often times, renters are unhappy when made responsible for found damages. Although, you accepted that the damages occurred while the motorhome was in your possession, you are asserting that American Dream Vacations has somehow been unfair in this.
I can assure you that charging for repair of the damaged windshield is in no way an attack on your character nor is it believed that it was done intentionally. Unfortunately, we cannot be responsible for the circumstances of use such as the possibilities of poor terrain, following too closely, or simply road debris.
All of the vehicles that we rent out are individually owned. While charging for damage is not one of the best parts of our job, we are obligated to the owners of the vehicle to make sure their units are made whole again.
The insurance that is included with the rental, at no additional expense, covers collision with an automobile and liability. Without any additional costs, this structure makes you liable for $2,000 in the event of a covered accident, such as collision with an automobile or a liability situation.
The CDR was purchased which lowers your liability, in the event of a covered occurrence, from $2,000 to $1,000. The included coverage does not change.
Anything outside of this, such as comprehensive scenarios, hitting a deer, damage as the result of negligence or simply non-covered damage is the responsibility of the renter. Often times, this can be handled and covered through the renter's personal auto insurance.
Any shortcomings in your personal auto insurance coverage should be resolved directly with your insurance company.
I appreciate you pointing out that the vehicle filled all of your needs and that you enjoyed your trip.
Your business is very much appreciated.
