American Dream VacationsReviews of americandreamvacations.net

The only reason they received 1 star is that you have to choose at least 1 star to write a review. We rented a 35 ft pull behind trailer in July. A/C would blow but only hot air. Called and the next day they sent a mobile repair person who said that there was no way the unit had been serviced. It was cooler outside in over 100 degree weather than inside the trailer. When it did start running it blew chunks of ice and “rained” inside the trailer. Then a fantastic rotten egg smell developed inside the trailer. We called numerous times and left several messages with no one calling us back. When we returned we submitted the proper paperwork and today received a letter stating it had to be inoperable for 24 hours in order to receive any compensation. They did give us $340 gift certificate that is USELESS because I would never rent from them again or refer anyone to this company. If you are contemplating renting from them, DON’T!! Go somewhere that actually services the units and has some type of customer service. We spent 1 week in a travel trailer that cost over a $1000 with 90 degree air blowing. We know this because someone traveling with us had a wind temperature gauge with him. We lost 2 days of our vacation trying to get in touch with ADV and then waiting on the repair person. This is the second we have had a problem with ADV. The first was in 2013 at the Houston location. I also find it very interesting that some of their 5 Star reviews are from employees to boost their own ratings.

We rented an RV from American Dream Vacations in Albuquerque NM to spend our family summer vacation in at the Grand Canyon and up to July 4th everything was going well until the AC condenser went out. We have 4 children ranging in ages from 16 to 5 and the time spent in the RV from July 4th until we left was on July 6th was only bearable in the late evenings. On top of that my daughter became ill with tonsillitis on July 3rd and was primarily confined to the RV. She was feeling miserable from the illness and this was compounded by the heat and the lack of AC. The poor communication and unreasonable delays when something as critical as air-conditioning in the desert is astonishing and deeply troubling. We rented our accommodations with an understanding that we would be safe and comfortable and that if any issues arose they would be handled in a quick and efficient matter. Those expectations were not met. Besides my family being uncomfortable my daughter suffered unnecessarily by not having a cool place to rest when she fell ill.

The RV we rented was in poor interior shape for the amount charged. Black electrical tape was holding some corners in place. The customer service was not up to standards either. The instructions on the RV was inadequate for first time users and the RV was not ready for use when we left with it. The water pump would not work due to a valve no one opened or explained to us. The refrigerator did not cool as instructed on gas, so we lost a bill of groceries. We had no cell phone service during our trip due to mountainous terrain and was not able to call in for help, however, there should not have been a reason to call while paying $210 per day. The RV should have had ALL systems tested and working.

American Dream Vacations-Albuquerque Over the past 8 years we have rented from American Dream Vacations-ABQ for our family reunion. We have had nothing but positive experiences. They have a great staff and go above and beyond for their customers.

Robin and his team have delivered three summers of great fun. Easy to pick up and drop off. Only way to camp out! On the way to most State Parks. We have had the same unit last three years and just keep a standing reservation.

We have been renting RV's from ADV in Boerne, TX. once a year since 2015 and have found their entire team to be very professional each and every time. Our trips are at least 1 week in length, averaging 2000 miles. All of the Class A motor-homes we've rented have been no more than 1 year old, in very good shape and clean as can be. We did encounter a problem one year with a microwave and on the Ford A/C (not the RV A/C units). We were able to resolve the microwave problem after contacting their emergency line the same day. We made do with the A/C units from the RV since we were running the generator while on the road. Upon our return, our account was credited in a fair manner for the inconvenience we experienced. We will be traveling again next year on another ADV unit and look forward to the same exemplary service we receive each year.

By far the worst experience This is the second time we have rented from the San Antonio location. The unit we rented was probably the oldest unit on their lot, had tons of damage inside and out. It smelled of sewage in the largest compartment, the floors and carpet were dirty. When my 10 month old daughter crawled on the floor she got her knees and tops of her feet black instantly. The unit wasn't cleaned out completely before our pick up. The 2nd rear grey water tank had not been dumped in who knows how long, cause when it overflowed on the first night on us, I found the compartment to be dusty and literally had spider webs in there. No one, I guess, has ever found that compartment till I did. It was the worst smell coming out from the rear bathroom and flowed into the living area where my daughter had just started crawling in it.. I was beyond livid and was about to call the company to come pick up the unit. When I informed them of the issues I had with the unit on return day, they simply gave me a form to fill out and mail back in for possible credit. Well I filled it out and received no refund of any kind. They did, however, refund the $200 deposit as they always have. I gave them a chance and waited for a possible credit or just a phone call to apologize and that has yet to come. This is the last time I will ever rent a trailer.. They have nothing but old units that have damages from careless people, and I don't see any value in renting. Aside from the unit its self, they were able to work with me on the date of pick up and let me pick up early, and return late, as it was a 5th wheel and they are less likely to be rented, due to the means of transportation. The staff is knowledgeable and can answer any questions you have. Some of the guys that go over they pick up and orientation feel like they are rushing you to hook up and leave. If you decide to rent from here, make sure the unit you are getting is fairly new or has little problems as possible. I know I'm sure I wont be back again.. Jeff Engleman, Beeville, Texas

I’ve rented an RV from them twice and the wait is always too long when your there to pick the RV up. I was charged over $70 for a roof vent that was old, sun faded, and dry rotted that blew off on the way home and they tried to say I hit something with it when I know that’s not the case. Some of the RVs they rent out have very soft floors that feel like your about to fall through them at any time.