Awesome! Very helpful staff. Nice campers and RVs. Rental prices where very reasonable. Pick up and drop off was a breeze. We will be renting again in the future.
RS
RONNIE S.
Equipment needs to be worked on and…
Equipment needs to be worked on and reimburse customers adequately when they spend as much time working on or having equipment worked on. I definitely will never use them again. Was not worth money spent. If they would have reimbursed me adequately it probably wouldn’t set so bad. Very disappointed.
Response from American Dream VacationsOct 16, 2018
Mr. Saunders,
I apologize that you experienced issues with the generator. My records show that a reimbursement request form was never completed or submitted.
I would be happy to offer one to you so that we can look at addressing the inconvenience you experienced.
Please email your local branch, rental agent or corporate to request this if you are interested in completing the process.
We appreciate your business and would welcome the opportunity to make things up to you.
RS
robert S.
All was good
All was good, did not have any problem
KF
KURT F.
Rented a pull trailer for a week
Rented a pull trailer for a week, competitive pricing, went through the whole trailer before we left, brought it back and did the walkthu in a minimal time
I’ll be back
KR
Ken R.
This was our first time doing business…
This was our first time doing business with ADV, and we couldn't of been more satisfied!
Every year my sons and i take a weekend fishing trip, just the 3 of us... myself, my oldest boy(26) and the younge boyr (16) found the trailer more than adequate to accommodate 3 grown men. We will he back for many years to come!!
OH! I almost forgot the staff at ADV.... They all went above and beyond to make sure everything was spot on! Thanks to all of you..
PB
Paul B.
We had a really bad experience with…
We had a really bad experience with these people. We rented one of their large RVs for a vacation with our grandchildren. When we inspected the RV, we questioned the state of the tires because they looked bald. They told us that they would have them replaced before we left. When we picked up the RV before leaving, we noticed that the tires had not been replaced. The manager told us that they are called “slicks”, i.e. that was just the type of tire.
On the way back home (New Mexico to California and back) the brakes started squealing and by the time we got to Williams AZ they were barely working. We pulled into an auto mechanics shop to have them examined. The mechanic told us that the brakes were so bad that the had scored the rotors and that the tires were bald and should have been replaced a long time ago. We took pictures of the scored rotors and tires and emailed American Dream Vacations, who then called the mechanic. American Dream Vacations told the mechanic to fix the breaks and rotors and replace all four tires.
When we returned home with the RV, American Dream Vacations was completely unapologetic even though they had put us and our grandchildren in danger. I would definitely not recommend this company and would have given them zero stars if I could.
Response from American Dream VacationsOct 23, 2018
Mr. Brewer I apologize that you had a bad experience due to maintenance. Each motor home does go through a detailed inspection prior to leaving out on rental. I understand on your trip back to Albuquerque NM you began to experience tire issues in Wiliiams AZ. While you were in Williams AZ a mechanic was found to service the Motor home for its tire issues and realized it need some attention with the brakes as well. The Maintenance Facility did an excellent job of getting you on the road within a day. American Dream Vacations was thrilled to get you on the road with in 48 hours! We appreciate your cooperation and patience while on the road.
We would like an opportunity to regain your trust and rent another motor home to you. Our inventory has changed in many ways over the last 5 years and we have seen significant growth.
Thank you,
Felicia Torres
American Dream Vacations Albuquerque
CB
C B.
Absolutely horrible experience
Absolutely horrible experience. We were less than an hour into our trip and a tire blow out. When we called the company they informed us that we hadn’t taken out the “tire insurance” so we were on our own. When we got to the tire shop they informed us that the tires were 7 years old (tires aren’t meant to be driven in that long). We fixed the tire and continued on. The cabin lights, fridge, etc would not work unless the generator was running. In Yellowstone they don’t allow you to run your generator non-stop. The company had no idea and again left us in our own. I had to drive over 2 hours to a repair shop in Yellowstone, when I arrived the technician reset a “tripped breaker under the banquet” and sent me back on my way. Horrible that the company couldn’t tell me that and save me a crazy long drive (during our vacation) for a tripped breaker. On our way home yet another tire blew (7yr old tires). It was SO scary, our kids were crying. I wouldn’t use this company again if they gave me the RV for free. Loss of food, vacation time, and trama for us and our kids.... not worth it!!
Response from American Dream VacationsOct 16, 2018
Mrs. Briggs,
I am terribly sorry that you had an experience like that.
All of our vehicle tires are thoroughly inspected and properly filled with the required air pressure prior to departure. We do this not only for the safety of our customers, but also to prevent all of the problems that may arise from a blowout or tire failure during a trip. The costs incurred on the road, for both tires and assistance, are often far more expensive than that of a proper inspection and/or replacement of a tire while here on the lot. The last thing we would want is to have you or any of our customers upset or delayed due to oversight on our part.
The tires that were on the vehicle prior to departure were from the factory and only had 24,000 miles on them. Michelin states that tires can last up to 10 years.
Having said that, it is typical practice to change the tires prematurely at around 4-5 years or 45,000 - 50,000 miles on standard light duty trucks with 60,000 mile tires on them.
Despite the difference, the tires were properly inspected and in good condition when the vehicle left. I don’t feel that the blowouts were due to any shortcoming on our behalf. With the roadbed at 150 degrees, blowouts can occur.
Brakes on these vehicles don't need additional attention until around 100,000 miles. Our findings contradict the findings on the road.
The battery disconnect that allows 12V to enter the "house" was shown to you during the orientation, described in the handbook and also shown in the videos on our website.
Regardless, I apologize for the inconvenience that was caused. Unfortunately, the Orem location has since closed.
I would encourage you to consider another location should you ever need an RV.
