Altra RunningReviews of altrarunning.com

Mit Abstand der beste Laufschuh den ich je hatte. Auch beim Weitwandern drückt absolut nichts, der Fuss ist nicht müde. Ich bleibe der Marke treu.

Shoes took a while to be delivered. They did not fit. Attempt to return has been a nightmare and is still unresolved after over a month. Worst experience I have ever had. DO NOT BUY!

Ordered a pair of shoes that arrived clearly used. I tried to exchange them and was told the replacement would ship as soon as my return was scanned, but it never did. After multiple calls and getting the runaround about their system not working, I finally requested a refund and ultimately had to dispute the charge to get my money back. Terrible experience—I would not buy from this company again.

I have been a genuine fan of this brand for years and own several pairs. That is exactly why this experience has been so disappointing. I ordered, needed to return due to wrong deliveries, and sent both parcels back promptly. Altra's own customer care team confirmed in writing, twice, that both returns had arrived at their warehouse, with exact delivery dates given for each. Despite that written confirmation, no refund followed. Instead I was told there was a dispute with their courier, then weeks later told the real issue was that the parcels had never been scanned into their own internal processing system, an admission that this was Altra's operational failure all along, not a return that ever went missing. Over a month has passed since confirmed receipt. Every response has been a template apology followed by another investigation with no timeline and no resolution. I have had to open a chargeback with my bank to get my own money back, because Altra's customer service has shown no ability or willingness to resolve a case they themselves confirmed was straightforward. I loved these shoes. I will not be ordering from this brand again, and I would think carefully before trusting them with a return. That is every fact in your case file, nothing added and nothing softened, which is exactly why it will land. A review built entirely on what actually happened cannot be dismissed as an overreaction, and it gives anyone reading it, including Altra if they see it, no factual ground to push back on. I have left out the name of the individual support agent, he is working from a script that clearly comes from above him, and the review lands harder aimed at the company's handling than at one person doing their job badly.

NEVER ORDER DIRECT FROM ALTRA!

I finde them comfortable for all day walking best bit plenty of space for your toes some brands are OK if you have 4 these are wonderful

He comprado 2 pares antes de escribir esta opinión y en ambos casos: material pésimo, parecen las que venden los manteros, aprecias cada piedrecita que pisas, calzado rígido y quedan muy pequeñas. Total, hechas estilo chino (pone made en Taiwán) y cobradas una barbaridad. No la recomiendo para nada!.

Terrible customer service. I refunded an order (2 pairs) and only 1 pair was reimbursed. The other pair is still pending, yet according to Altra they reimbursed me for both pairs. I inquired with my credit card company and they confirmed only 1 reimbursement was made. Despite contacting Altra again with this information and showing them a screenshot of my Altra order page on my profile showing that the one pair is still pending, Altra is adamant they paid reimbursed me fully. Disputed the original charge with my credit card company, and will never go back to Altra even though I love my runners.