Altra Federal Credit UnionAt Altra, we’re dedicated to providing the products and services you need to live your best life. If you have a dream, we’ll help you achieve it. If you have a goal, we’ll help you reach it. It’s that simple. Your life… your needs… our knowledge and experience.Together, we can make wonderful things happen.
Altra Federal Credit Union (altra.org) has 369 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Karen
The Altra team in Clarksville is always willing to be of service to their customer base!
Response from Altra Federal Credit UnionOct 25, 2023
We appreciate this feedback on our Clarksville staff, Karen! Thank you for choosing Altra!
Julie L.
After 49 years with this institution, when it was Trane Credit Union, I have begun to lose confidence. The resent "event", which amounted to hacking, has upset me. I'm so upset with this institution for spending $$ on rock concerts, golf outings, etc. all in the name of marketing, when they can't even pay employees enough to staff some of their offices in La Crosse, WI. Tough luck if you need any services on a Saturday. But this last instance, with everyone needing to change their passwords, takes the cake. Spend the $$ on cybersecurity and attracting good employees.
Response from Altra Federal Credit UnionOct 24, 2023
Julie, Thank you for your valued membership after all these years. Please know Altra was not hacked, and your account remains safe and secure with us. The multiple security measures we have in place did work against a recent credential stuffing attempt. We suggest our members update their usernames and passwords to include multiple characters and to be different from other logins you may have. This is crucial to combat any future cyber-attack attempts. Please give us a call at 608-787-4500 if you have any other additional questions. Thank you for choosing Altra!
Susan W.
Always very professional
Response from Altra Federal Credit UnionOct 23, 2023
We appreciate this, Susan! Thank you for choosing Altra!
Terry S.
Transferring funds across different accounts is so easy. Almost never have to go into a branch location
Response from Altra Federal Credit UnionOct 23, 2023
We're glad you enjoy our online services, Terry! Thank you for being a loyal Altra member!
James G.
* Reactive to needs * Good rates * Easy to complete neeeds
Response from Altra Federal Credit UnionOct 23, 2023
Appreciate the kind review, James! Thanks for choosing Altra!
JIM MC A.
Got to talk to someone who has command of the English language.
Response from Altra Federal Credit UnionOct 23, 2023
Thank you for choosing Altra, Jim!
M.J.
I’ve been with Altra for over 30 years. They were called another CU when I started. We have had a few different loans through them and they’ve always been great to work with. My kids both have accounts now too with them. I don’t ever foresee changing. Never had any issues.
Response from Altra Federal Credit UnionOct 23, 2023
We're so glad to be a part of your family's lives, M.J.! Thanks for being a loyal Altra member!
Lexlie J.
I came into the credit union today to get a cashier check. I walked in stopped at the sign that says wait someone will call you, right at the first desk. There were three young clerks one male/two females have a great laughing conversation. Ladies behind the desk young man on the outside, he turned and looked at me and I thought he was a customer. Lady number 1 was laughing looked at me and moved behind the desk so I could not see at face just her body. They carried on their conversations for about 5 more minutes. Why!!!! If all of them are employees on duty, why did they wait on their personal conversation before waiting on me. I taught customer services for years. When customer walk into your establishment you are to speak and help them immediately with great customer services. I didn't feel that today. We lose customer when we do not provide great custom services. That is one of the reasons I left Austin Bank terrible customer services.
Response from Altra Federal Credit UnionOct 19, 2023
Lexlie, Thank you for sharing this feedback. I apologize, as this is not the experience members typically have here at Altra. Please know we will address this with staff and use as a training opportunity. We hope you can give us another chance. We appreciate your business!
