ALT. FragrancesReviews of altfragrances.com

Great company; exceptional product. Stellar customer service!!!

Very helpful Was accidentally sent wrong order but they went above and beyond to make it right.

I ordered the perfume on their website; the product said it was available and would ship the next day. Two days later, I got the tracking number, but UPS says "Label Created, Package Not Received." I checked with their chatbot on their website, and it says it was shipped and that I received it two days later, which is not correct. I sent three emails to their customer service—the first one was replied quickly, and the person said they would check and get back to me—but after that, I sent two more with no replies. I still don't know what happened to my order; the only thing I know is that they lost a customer on the very first order.

ALT IS THE NUMBER 1 SELLING COMPANY IN THE USA. LOVE IT‼️‼️‼️‼️

5 star company with an all around quick service. Definitely my go to for colognes.

No refund on exchanges for store credit. Why would I want to do store credit? If the perfume I purchased only last 20 minutes. So the next perfume I get will only last 20 minutes plus they only offer you the cost of the perfume so mine was $39. They do not give you your taxes back and you have to provide shipping back also. If this company believes in their product they should have better return policies. But I think for their return policies only to be store. Credit is horrible way to do business and I wish I would’ve read before I bought because that is a red flag for me. So if you’re looking for a dupe, don’t go with ALT.

My order was lost for 30 days, re-ordered it for me and received.

I was missing an item and I sent an email and had a response quick and the issue was resolved. Thanks I am in Sales and to have this fast of a response was great Thanks 🙏