ALT. FragrancesReviews of altfragrances.com

I have ordered from Alt several times. I’ve never had any issues. On my last order the cap had come unscrewed a little in transit the product had leaked all over everything and about a third of the perfume was in the bottom of the bag. I sent an email with photos to the customer support email provided on the website. They responded almost immediately. Very polite, professional and apologetic. All I asked for was a partial refund or a store credit since I still had a relatively full bottle. They replaced the entire bottle! It shipped same day. Wonderful customer service. Thanks again!

Purchased the 3-for-$99 deal, hated the scent of Crescendo, and reached out on the same day the items were delivered. Advised to just mail the item with a slip telling them which item I wanted to replace it with, back to Pompano Beach, FL. The post office acknowledged the item was received by a person at the address they listed in the email. Waited a week for the replacement scent to arrive; still nothing. Then send an email before going out of town; received a response that they are checking the status. Played tag via email with this company for over a month to still have no replacement item and now told to provide a tracking number, which they know no longer exists, as the USPS receipt is unreadable and my computer wipes history after one month. STAY AWAY from purchasing from this company; the customer service is abysmal, and they move the goalposts when you ask for a solution.

I bought a 3 bottle dealand wasn't a fan of two of the scents . So I requested an exchange . I paid for shipping and they acknowledged receipt asked me if I wanted store credit or exchange . I told them exchange . Then they went ghost and stole my money and have their cologne back . They will take yours too if you try and return . Shady business steer clear obvious most reviews are fake . Reporting to BBB and disputing my transaction as I'm out 100 .

Great smelling perfumes. Service is fast

After receiving a bottle Of Crystal 23 (Bacarrat) the package was tattered and scraped but the bottle inside was intact. Upon opening the bottle and priming the sprayer, I was absolutely astounded that the fragrance in the bottle smelled heavily like rubbing alcohol and dollar tree potpourri has a bastard child and bottled the sweat from The child. Not close to the advertisement and reviews I read pre-purchase. At first I thought it was a bad batch and second I was afraid it just smelled bad in me. However; my 13 year old granddaughter used it and It smelled just as horrid on her. When trying to return or even exchange the ATLfragrance sent a link That did not work and after days of requests to send another, I realized they do not care…do not purchase from this company. They absolutely abandoned me and my purchase and the merchandise is not even close to as advertised.

I accidently received the wrong 3 bottles of fragrance. I contacted customer service and received a response within 24 hours. They quickly fixed the issue and sent out the correct bottles of fragrance and told me to keep the incorrect ones due to their error. I love all the ALT Fragrance products that I have received in the past and how they handled my situation made me want to share with everyone I know to use this company. Happy Customer! :-)

I sent an email expecting to be answered back with an automated response just like everyone else. I was wrong. I felt heard. And I had everything that I addressed answered thoroughly. I love everything about ALT. The product, the customer service, everything! Thank you for making me feel heard.

I love ALT and usually never have any issues. This time I received the wrong order, but it was corrected via email in less than a few hours. I was extremely impressed because I thought it would take longer since order issues are handled via email. I’m a happy customer!