ALT. FragrancesReviews of altfragrances.com

I recently placed an order with ALT Fragrances that included a 3-pack, a mystery fragrance, and most importantly, a bottle of Violette. Unfortunately, when my package arrived, I discovered that Violette had been mistakenly replaced with another fragrance. I reached out to their customer support, explained the situation, and attached photos of my order. Their response was incredibly fast, professional, and understanding. They immediately apologized for the mix-up and placed a replacement order for the correct fragrance without any hassle or requiring me to go through a lengthy process. Mistakes can happen with any company, but what really matters is how they respond. ALT Fragrances handled the situation with excellent customer service, clear communication, and a genuine desire to make things right. That level of support gave me confidence in ordering from them again. I'm looking forward to receiving my replacement, and based on the quality of their customer service, I would definitely recommend ALT Fragrances to anyone looking for great fragrances backed by a company that stands behind its customers.

Got my products in excellent shape and very fast delivery. Customer service was quick too

ALT. Fragrances has been my go-to for cosmetic fragrance for years. I have only ever purchased Cherry Smash from them, but I absolutely love that scent. It lasts all day and I get compliments on my smell all of the time. Every time I’ve needed to email customer service, they have been helpful and efficient in resolving any problem I’ve had with an order. They have recently changed the diffuser on their bottles, and it’s a major upgrade. The diffusers used to give out about half way though my large bottles, but now they last till it’s empty, and the mist is finer. I’ve never been disappointed by the service or the product.

I initially purchased ALT Innocent and a mystery scent. Immediately folks were giving me complements on the scent and I know that I liked it as well. About two weeks later I made another purchase for me and my wife honestly we both really love the quality. Not only are the scents good but customer service is great as well!

I received a broken bottle of the main fragrance I purchased and was looking forward to wearing. I sent pictures to customer service to notify them of the issue upon which they promptly assisted me with by sending a replacement. I’ve now received the new bottle and it smells amazing! I greatly appreciated customer service’s quick response and resolution. I will be a returning customer!

Quick responses. Great communication

The company was great to deal with when I had an issue and the product is exactly what I wanted.

I received my first order today from ALT Fragrances, and as soon as I opened my mailbox, I knew something was wrong. Let's just say my mailbox never smelled so good. Unfortunately, 1 of the 3 bottles was broken in transit, and as I type this, I still smell like the scent. I immediately opened the other 2 to determine the broken bottle and promptly emailed their customer service. Their response time was refreshing, less than an hour. No questions asked, they told me the damaged bottle would be replaced and I'd be notified once it shipped. Less than an hour later, that notification was received. In an age where customer service seems to be a lost art, kudos to ALT for not only producing an outstanding product, but standing behind it all the way. That is how you get customers for life.