Als.comReviews of als.com

I actually had a really great experience with Al’s. I ordered a sleeping bag at a nice discount and they were prompt in shipping it out and replying to my emailed questions. When my package was returned by FedEx (I didn’t pick it up from the office in time…), it was no hassle at all to get Al’s to resend it via USPS. Would definitely order from here again.

Update #2: Finally received my item, it was correct and exactly what I ordered. If Al's actually reads these reviews, my suggestion would be to COMMUNICATE with your customers, don't leave us guessing if orders have been received, and if there are delays. Update: after posting my review, I finally got a response, will update upon receipt of my item. Wish I'd read the reviews before I ordered, I know better! Ordered a pair of pants at a fantastic price, charge appeared on my card immediately, but no order confirmation. I checked the website, says I haven't placed any orders?? Then how in the hell did they get my cc#? I've tried repeatedly to contact customer service to resolve the issue, but I have yet to receive any kind of response. I'm working with my bank to get this charge reversed. Send the pants, refund my money, communicate, DO SOMETHING. The customer service at this place is nonexistent.

I ordered one thing from these guys a few years ago. Three weeks ago they decided to start spamming me. An email a day ever since. unsubscribe doesn't work.

I ordered shoes in July, July 31st it shipped. My shoes were supposed to be delivered August 3rd. They were not. They got stuck in a shipping loop and send to Alaska. As of today, August 15th, I have yet to get me shoes and it still says "in transit" The company will not refund my money, or contact usps to file a claim. They just keep telling me to wait. I talked to USPS even said to file a claim. Terrible business to just keep saying "just wait, there's nothing we can do". How is it reasonable to expect someone keep waiting 2 weeks AFTER an item was SUPPOSED to be delivered? Honestly wouldn't recommend shopping here.

Fast shipping and free over $50. My return was credited within 2-3 days. Als.com is doing great lately.

These guys are slick. I ordered a costa del mar keeper retainer and photo showed black with grey tag, what i received was black with a blue tag, on top of that i ordered an orange chums and receive a yellow one. Now been trying to get my total refund of 28.60 for weeks. Just got and email saying refunded seperatel for each item and total refund came up $8.99 short! BEWARE OF THIS BUSINESS, THEY RETURN DEPT. ARE HORRIBLE, SENT EMAILS ABOUT THIS ISSUE, NO RESPONSE....STAY AWAY PEOPLE.

5 STARS! First time buyer from Als and couldn't be happier. I had looked for a specific Patagonia jacket that was on sale in certain color/sizes, and Als delivered! I got a great price, and fast shipping. Jacket brand new as offered, and couldn't be happier. Highly recommend!

I had an issue with a pair of ski boots that I ordered from them and I feel like they went above and beyond to make it right. Sent me a refund and a pretty solid discount code for my next order. I've ordered a few things from them at this point. Most recently, a carbon fiber airbag cylinder with a 20% discount code which was the cheapest I could find it anywhere.