Als.comReviews of als.com

Great communication and customer service. They did not hit the shipping deadline needed, and they worked hard to rectify this. Thank you, I will place another order when time is not a constraint!

I was very worried about placing an order because of the negative reviews, but I found that while this business is not perfect, it's 100% legitimate and functional. I had a question about an item (picture did not match description) and sent a message through the website and received a ticket number and a phone number in case I wanted to follow up on my issue. My question was ignored. Two days later, I called and they handled my question professionally. The operator didn't know the answer, but promised to have someone call back. They called back within an hour and also replied to my e-mail. They shipped faster than expected. I placed a large order and 20% of my order is delayed for some reason (hopefully it's just delayed and I will not have to file a complaint), but with the 80% of the order that did arrive very quickly, I am a very happy camper. While the CSR told me that someone would fix the item description to match the photo, they never fixed that issue. Also, one of the shoes I ordered was one half size smaller than what I ordered because someone put the wrong-sized shoe in the box! But it's still a good fit, so I'm not complaining about it. It's not a perfect business, but they're trying and I didn't get a sense they're scamming anyone.

Ordered a Specialized Tactic 4 on 6/24 with a great deal ( 50% off a 120$ helmet) and used a promo code to take the tax off. Came out to 60$ shipped!! I don't know why Als has these reviews on here but I haven't had any problems so far. Ordering another Specialized helmet for a family member and well on a amazing deal.

the merch and price were decent. they informed me about some kind of data hack...and, it takes like six acts ofsome god to get your account deleted. its shameful they treat you and your data this way. i wouldnt do business with them for these reasons. how is there not a way to delete your account..??

Ordered a pair of shoes on the morning of April 15th and my card was charged. In the very late evening of April 16th, my order was canceled because the item was out of stock. Disappointing, but the timeframe it took for the notification really stunk. Now the reason I'm writing this review is because today I received an update from Al's that my order information was accessed by a third party (read: hacked) and my personal information was leaked. Not only did I not receive the product ordered, but they are also using an insecure website to sell items. Avoid!

After waiting 3 weeks for my order I contacted them to ask for help, a replacement to be sent or a refund. They told me they couldn’t do that. Then I was told to just reach out to the post office myself and see why they could do… as though I ordered from the post office and not Al’s. I told them I didn’t plan on spending hours on the phone with a government agency and since they had my money, perhaps they should help me. No repsponse, no replacement, no refund as of yet… seems like a scam company

Got a worn pair of shoes with water damage and dirty soles. And shipping took forever. Do not waste your time.

I understand that shipping delays can occur—10 days in this case—and mistakes like receiving the wrong item can happen, I find it unacceptable to be asked to pay a higher price for a replacement. Moreover, I was offered a discount code, "alsvip24," purportedly as on time special compensation for the issues with my order. Upon investigation, I discovered that this code is a publicly available promotion that has been active for several months. This misleading practice is deceptive. I seldom leave negative feedback, but given this disappointing experience, I am compelled to leave this review.