Als.comReviews of als.com

Al’s flash sales are the greatest thing since sliced bread!

La atención de los vendedores muy buena

I purchased a pair of Olukai shoes for my husband. They arrived in perfect condition and just in a few days. Thank you so much for the super quick shipment. Great experience!

I ordered a Thule roof top tent from Als.com. Price was very competitive and with free shipping. I promptly ordered. After 3 days, my order was stuck in "Handling Order" status. Called the support hotline, which was quick to answer. Customer representative explained that this was a direct ship item, and my order will be updated once they have shipping info. 5 days later, no status change. I called Als.com again. Same conversation, but with an added twist. I was told to wait until after Als.com missed their delivery estimate and to call a 3rd time. It never got to that point, the day before estimated delivery Als cancelled my order due to a website error and inability to ship large items. Why does Als.com have items on their website they can't fulfil? They wasted 9 days of my time. Think twice before buying large or competitively priced items.

2 stars because they had in stock the socks I wanted, at least at time of order. I ordered 3 pair on their website. It was worth shipping fees with that amount. However, upon opening package, there were 2 pair, and what should've been 3rd pair was only 1 sock. Any sober staffer would've seen this when fulfilling order. I emailed them and they said they no longer had the socks in stock and would refund 1 pair of socks. That refund didn't include shipping costs and cost per pair of socks went up at least $2 a pair. Not worth the frustration.

Knowingly sent me a defective product. Pair of Smith ski googles with the silicone strips on the inside of the band, for holding gripping the helmet. The silicone rubbed off with the lightest touch. I noticed as I returned the product that the return address on the original box was Als.com Returns - they sent me a pair that had already been returned. Also, no option for "defective product" or paid return label for the return shipment - will not shop with them again.

Fast service, received items, would of been 5 stares but shipping way too much for items ordered.

I ordered a bikini and received hiking boots. It was a huge ordeal trying to get my money back and process a refund. I tried them again a few months later for a jacket. It arrived with the security tag still attached. They told me to get a "big magnet" and take it off?!!!