Als.comReviews of als.com

Received my item in a fair amount of time. Item as described. It was a good deal.

Ordered a ski mask that was in stock. Days later they cancelled the order. Then invited me to join their VIP group. Really? A total waste of time. Do not waste your time.

Very Bad Customer Service - I ordered a $15 black and grey balaclava. Instead, they sent me one that is pink and purple. I called to tell them about it, and they weren't apologetic one bit about it. They told me to mail the pink and purple balaclava back to them, and when they received it, they would refund me my money. They said I could then order the correct balaclava again. Most good companies would have apologized and immediately sent me the correct item.

I ordered an arcteryx ski jacket and matching ski pants. They shipped only the jacket but charged me for both. They then emailed me to offer me a cheaper north face product and said would exchange free of charge (charge for what?). I declined it and asked for a refund on the pants. A different person replied and said I would get current selling price of the pants back. What the heck? Als.com so far is my worst online sports shopping experience. Still no refund today just entered a dispute via the credit card company. Do not risk your money on this site!

Canceled an online order days before it was processed ( bought on Wednesday night, canceled on Thursday afternoon), come Monday morning I get an email saying it's already been shipped then another email literally 2 minutes afterward of them apologizing for shipping my canceled order even though my card was already charged. Now I would have to wait for the items to get here, refuse the box and pay the 15% restocking fee. I tried emailing them before the weekend to see if my canceled order was processed but no one answered not even when I called. Never buys things online from these absolute goofs.

Ordered a high dollar product for a birthday present from, Als.com on Sunday night, Wednesday, 13:37, EDST, Received an email stating, "they do not have the item in their inventory". Have to wait until the credit card transaction clears before re-ordering from a different site. Als.com, not only do keeps the interest from the transaction, I no longer can meet the birthday of the individual intended. Thanks for nothing. Again, will have to wait for the transaction to clear first. Should have notified me the first business day of the dependency.

I love this store! They have great merchandise and most often have a great sale going on. The store is always clean with great customer service!

A day pack I have been wanting for ages went on sale with Al's, but I had never heard of, or ordered from them so I was concerned since it was half off. The transaction was smooth, prompt shipping with email updates, and the pack is perfection! I absolutely would order from them again with no hesitation. Trust pilot is where I went first to see if it was legit company. The reviews helped me decide. Thanks for being there for us!