Als.comTop outdoor gear and footwear from The North Face, Under Armour, Black Diamond, Mountain Hardwear, Smith, Patagonia, Kuhl, Arc'Teryx, and MSR. Free shipping on every order over $45 and no hassle returns!
Als.com (als.com) has 439 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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439 approved reviews, newest moderated first
Jesper Holmgaard N.
Bought two ski helmets there. We ended up having a small issue that was not the fault of ALS and the customer service was absolutely fantastic as they helped us resolve the issue. Highly recommend Al's and definitely will buy from them again.
Jennifer P.
Check Yelp reviews too - sending the wrong gear seems common at Als.com. I was sent the wrong gear for a time critical trip. When I called about the issue, Als.com said that it is totally their fault, that they have never carried the listed and pictured gear that I ordered. Say what??? Why didn't they call me instead of shipping a knowingly wrong item AND totally putting me in a bad situation? How can any item be trusted on their website? I ordered full length Black Diamond STS ski skins but instead they sent me Black Diamond non-STS kicker skins. Totally different skins for different purposes. They said they would offer a discount for me to keep them. Really? Terrible business strategy. Customers expect the exact gear that they order!
Response from Als.comFeb 1, 2019
Hi Jennifer, We apologize for the error in your shipment. It looks like our listing was mixed up and matched to the incorrect product. Unfortunately, the item that you ordered is currently on backorder with the manufacturer and wouldn't get to you in time for your trip. Please feel free to give us a call at your convenience as we would love to talk with you to better resolve the situation! We are in the office Monday through Friday from 9am to 5pm Mountain Time Thanks, Als.com Customer Service 435-554-8257
Hunter
I made a mistake in my order and they helped me correct it quick with no questions asked.
Gre
Great service. Easy order, pick up, and return.
KEE
Fast shipping, always detailed information on products, and best prices can’t be beat!!
J S.
I'm very satisfied with my first purchase from them. Be aware that website stock quantities might be inaccurate from actual stock on hand. I ordered several items including clearance items and one clearance item didn't have the quantity the website listed. I was already aware of this possibility because I had read other people's reviews from other sites before I purchased from Al's. They emailed me promptly and asked if I wanted a similar substitute item or to have the item refunded. I had them go ahead with the similar item and am pleased with it. Shipping was fast (and free with the minimum ship-for-free order amount). I wouldn't hesitate to buy from them again.
Debra
My order came fast and was very neatly packaged, a detail that matters to me.
Joyce
great site. prompt shipping and delivery of item - got exactly what I ordered. no bad surprises.