Als.comReviews of als.com

Als and Als.com is one of the best places to find good deals. Fantastic in every way. I write this just because they've treated me so well. Seems like if I'm trying to find the cheapest price on something it ends up being at als.com more often than not. They ship with UPS in a timely manner and customer service is great.

They accidentally charged me twice for my 1 order. I contacted the customer service through their “contact us” section on their website. They emailed me within 20 minutes telling me they were gonna reverse the second charge. Awesome service. I’ll edit this review after I get my items.

I ordered waders. Wrong size came. Site didnt ask for stout, reg or king. I got king which are horribly big. Next pair werent even the same brand or camo. Next pair after were king again. They admit they were wrong on website and just want to refund me and send waders back? So let me get this straight, 3 wrong waders, 3 weeks without waders, then i drive 3 big boxes to ups to mail back. Where do i win? Thats a total waste of my time. Crap happens but this is your fault, make it right!

2 weeks ago I ordered some gloves. Few hours later they sent me a tracking number. So far no updates, tracking shows USPS awaiting item. No response to my email either. It's the first and last time with Al's.

Got a good deal on a couple of reels with free shipping. Delivery was fast with UPS tracking. Thanks Al's!

Bought a pair of hiking shoes from the AL's Sporting Goods website. I chose AL's because the price for the shoes I wanted was the lowest that I had found. Shipping was free. I placed the order on Tuesday and received the package 2 days later. Will definitely keep them in my toolbox for when I'm looking for other gear. I definitely recommend. Item bought: Adidas Terrex Swift R2 GTX

Overall Great Experience! I’ll admit that I was leery about purchasing a kids bike trailer from a company I had never heard of, however the product arrived quickly and in great condition and the item was exactly as described.

Ordered water filters to use on a vacation trip (Read: Needed filters to filter water on hikes, as ours went bad). Product was sent USPS. Website did not state shipping method; no place to put a note on the order. USPS cannot be delivered to the address that was provided (shipping system should know this, REI doesn't have an issue determining this), and USPS returned the package to Als.com. No big deal. Order was returned to Als.com 3 days later. Als.com stated that they could not cross-ship, no big deal. Als.com gets the order back, give them a day to reship. No action on the order. 8 days, 8 phone calls, 3 unfulfilled promises for call-backs, a Shipping Manager that can't be found anywhere. Eventually spoke with the GM, receiving a promise of shipment by EOD. 4:59PM (their time) get an email that states that package was shipped Next Day Air and could not go out that day, because they missed the shipping time for the day. First call (of 3 calls) for that day occurred at 9:45AM that day, gave them plenty of time to remedy and ship. Check the tracking number, package will arrive 4 days after the shipment date. Should be here today (Friday) if this actually was shipped Next Day Air. Package will arrive Monday, after we have left to return home. Will have to have someone here ship it to us at home, and no longer have a use for the filters this vacation. If I conducted myself this way with my job, I'd get chewed out. How long has Als.com been in business? 100+ years, and still has communications, accountability and logistics issues?