Alpha Paw IncReviews of alphapaw.com

Perfect experience! The mugs turned out fantastic. They’re our favorite not just for the artwork, but they are also very functional and durable.

I am so happy to have found Lulufam! I gave one to my niece on her 7th birthday, she loved it. So did everyone! And her mom cried.....I will be designing and purchasing again. Thank you.

Our first order was a poster since we lost two of our senior dogs within six months. We loved it so much we ordered a coffee mug with our current dogs. We loved it so much we ordered another coffee mug for our daughter with her dogs past and present. Looks like we're pretty hooked on these clever, meaningful and high quality products!

Ordering this overpriced mug was one of my poorer decisions in recent memory. Like many, I ordered it in early December w/ the intention of gifting it to my partner. The estimated delivery time left me a solid week cushion before Christmas, so I thought I was good. Christmas came and went with no sign of my mug. I emailed their "Customer Success team" to cancel the order on 12/28, but they responded saying it was too late, it was already "in transit." The mug didn't arrive for another ELEVEN DAYS. You sure these things are being made in The States guys?? Then, the mug. It arrived with a big chip in the side, and featuring a dog that's sandy brown, where my dog is white. Additionally, the quality of the image struck me as surprisingly poor for the price tag. So in summary, I've received a broken mug with a picture of someone else's dog, weeks after Christmas. Not exactly a "Customer Success" story. I requested a refund 4 days ago and received a response saying my request was being sent to a "quality assurance team." Since then, crickets regarding my complaint. I already felt this company was dishonest in our first communication- indicating the item was in transit when it clearly wasn't. Additionally, as I'm seeing in their responses to other customers here- they are completely false in their assertion that there had been a warning that the mugs would take triple the usual time-- that message was absolutely NOT on their website at the time that I ordered in early December. This kind of dishonesty is really ugly for any company, but especially one that promotes itself as a small, caring, family-style company that really cares about customer service.

The product is good but impossible communicate communicate

UPDATE: So they actually did send the items, mugs, which showed up 5 months after the original order. And they arrived broken and the images all scratched because the company seems to think a thin cardboard box and one piece of popped bubble wrap is enough for international shipping. Sent me the wrong item and spent 3 months trying to get them to send the correct one. Lied to me multiple times about it's status and then lied again about the replacement being shipped and sent me fake tracking numbers. Eventually got my money back through a paypal dispute because they refused to refund me.

The canvas I ordered was absolutely perfect. My nana cried. ❤️ Thank you for your beautiful product and excellent customer service!

The mug was of high quality and precious memories of me and my doggie angel Violet Ruby Rose