Joanne D.
Was disappointed with my purchase as…
Was disappointed with my purchase as size small is actually quite large and what I thought was a light blue colour is actually grey. The products are good quality but not right to send to my daughter in Canada for Christmas.
Response from AlpacaMallNov 13, 2019
Joanne, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We have carefully reviewed your order with us and we can assure you the correct items were shipped. A size guide is available for each product in our website and our products go through strict quality controls to make sure they are labeled with the right size. In your case, 2 sweaters in size Small were shipped as requested. Regarding the color of your sweater, we understand there can be some variations in perception depending on the kind of device you enter our website. that is why a small description of each product is clearly advertised next to the item and the color Gray is mentioned in the description of the item you ordered. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our costumers the best products and service in our industry. AlpacaMall.com Quality and Customer Service Team