AlpacaMall Reviews | Read Customer Reviews of alpacamall.com

AlpacaMall Reviews | Read Customer Reviews of alpacamall.com

AlpacaMall reviews

325 approved reviews, newest moderated first

Linda
Feb 15, 2020
alpacamall is an unethical company
ordered the same sweater is a size small and size medium since I was not sure which size would fit. I received two sweaters of the identical size. There are are no size labels in the sweaters just a small sticker with an "s" stuck on one and sticker with an "m" stuck on the other. When I lay one sweater on top of the other they are the same size and are both are quite large especially for a woman's small. I wrote to alpacamall (and sent photos) and they refuse to let me return either sweater and they refuse to send me a size small that is smaller than the medium. I see this as an error on their part to send two sweaters the same size. They said they can only refund if its damaged are different than the photo from what I ordered. When I placed the order I got a message that the size small was backordered until Feb 6 however I received notice my order including both sweaters was shipped prior to that date. I believe they took a size medium and put a size small sticker on it since it was the same size as the medium. Their website says by with confidence next to a phone number however when calling any time of day all you will get is a recording saying there are no support agents available to take your call please leave phone number (which I did) and there is no return call.
Response from AlpacaMallFeb 17, 2020
Hello Linda, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Like most companies do, we have policies for returning and exchanging items. We also have the size guide available for each product in our website to help our customers chose the best item for them. We already sent you an email to find the best solution for you. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our customers the best products and service in our industry. Alpacamall.com Quality and Customer Service Team
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Solomon L.
Feb 11, 2020
Your service is good, products need improvement.
Your service is good, but the quality of sweaters I bought are not so good. I like the colors, but the workmanship can improve. Best.
Response from AlpacaMallFeb 12, 2020
Dear Solomon Leung, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
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david S.
Feb 11, 2020
You would not exchange a med for a lg…
You would not exchange a med for a lg sweater. we can not shop with you again, nor can we recommend you.Dr david Singleton.
Response from AlpacaMallFeb 12, 2020
Hello David, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Like most companies do, we have policies for returning and exchanging items, we are definately not extrict with these policies all the time but you didnt reply to our emails requesting more information about your problem in order to give you the best solution. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our costumers the best products and service in our industry. Alpacamall.com Quality and Customer Service Team
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Matraca O.
Feb 10, 2020
Great gift
Arrived on time (I paid for rush shipping) looked as expected and was even softer than I hoped. I got it for my husband and he loves it and wears it all the time.
Response from AlpacaMallFeb 12, 2020
Dear Matraca Olson, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
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Gregory J.
Feb 10, 2020
Very poor fit
Custom service was good but the no refund policy is part of my issue. All the items I ordered did not fit well no matter what size. Very tight through the chest and yet long in the arms. I am a very standard Large/XLarge fit but these sweaters are not constructed to standard sizes.
Response from AlpacaMallFeb 12, 2020
Hello Richard, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Our records state you returned 2 items for store credit for the full value of the products. A new package with items you selected was shipped and we hope they fit you better and can make you a happier costumer. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our costumers the best products and service in our industry. Alpacamall.com Quality and Customer Service Team
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Richard W.
Feb 10, 2020
Items advertised are JUNK
Items advertised are JUNK! They do not advertise that buyer is paying for out-of-country items. Quality control is very poor, if there is any at all. Returning an item is pricy. Not helpful.
Response from AlpacaMallFeb 12, 2020
Hello Richard, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. Like all companies in the world we have policies for returning and exchanging items, we are definately not extrict with these policies all the time but your complaint came in more than a month after the package was delievered wich makes it very hard for us to solve any kind of issue. What we can say is that we are taking into account every customer review and comment as we strive to improve and give our costumers the best products and service in our industry. Alpacamall.com Quality and Customer Service Team
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Marlyn Z.
Jan 15, 2020
Excellent quality on alpaca ponchos
Excellent quality on alpaca ponchos. Highly recommended
Response from AlpacaMallJan 15, 2020
Dear Marlyn, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
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J. S.
Jan 14, 2020
Products are great
Products are great. Your site would be better if you offered free shipping or free shipping for total purchase over $50.00 I would have ordered more sale items but did not because of shipping charges. Your loss.
Response from AlpacaMallJan 15, 2020
Dear J.Smith, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. We will take your suggestions into consideration for this season. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
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