AlpacaMallReviews of alpacamall.com

3.4325 reviews
Clothing & Underwear

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AlpacaMall

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About AlpacaMall

AlpacaMall is listed under Clothing & Underwear.

AlpacaMall (alpacamall.com) has 325 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: alpacamall.com
Website: alpacamall.com
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AlpacaMall reviews

325 approved reviews, newest moderated first

Sine F.
Apr 30, 2020
Purchased poncho for by 2 year old great granddaughter
Purchased poncho for by 2 year old great granddaughter. Arrived in a timely manner and is absolutely beautiful. It bought back wonderful memories of my three years living in Bolivia. Thanl you
Response from AlpacaMallApr 30, 2020
Dear Sine Fuentes, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
David O.
Apr 2, 2020
Great Product and experience
I ordered a product from Alpaca mall for my wife and it was delivered quickly and we are really happy with the quality and design of the product. Would highly recommend!
Response from AlpacaMallApr 14, 2020
Dear David, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
Linda J.
Mar 29, 2020
SCAM COMPANY whose responses to negative posts are lies!
Don’t let them scam you! Unethical! Crooks!! After my last post alpacamall finally replied to me by e-mail (they NEVER answer phone or return calls) and gave me an RMA number and address to return the sweaters which were NOT what I ordered. I returned sweaters by USPS exactly as alpcacamall instructed but USPS can not deliver because no one is ever there to accept the package. USPS has made several attempts to deliver. USPS leaves a slip for them to claim package at the post office but they never pick them up. I called their postal service and their postmaster told me they have several packages but they do not pick them up. The wrong sweaters I was promised by alpacamall that could be exchanged have now been sitting at their post office for over a month and alpacamall will not pick them up and they can’t be delivered since no one is ever there. I was scammed $150 by these thiefs! Their responses to everyone’s negative posts are complete lies! To alpacamall - I do NOT want your lyang response to my post. I want you to go to the post office and pick up my return sweaters RMA 1967 and exchange them as promised!
Response from AlpacaMallApr 14, 2020
Hello Linda, The package was delivered on april 4th, our website clearly states that the process for exchange takes up to 10 business days from the moment the package arrives to us which means we are on time to reply to you. An email will be sent to you to to arrange the shipping for the 2 new sweaters. Alpacamall.com Quality and Customer Service Team
marlene
Mar 13, 2020
Loved the sweaters I received
Loved the sweaters I received. Tried to get another like it, but no such luck.
Response from AlpacaMallMar 13, 2020
Dear Marlene, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
Deborah A.
Mar 13, 2020
Beautiful
Beautiful. Arrived ahead of schedule.
Response from AlpacaMallMar 13, 2020
Dear Deborah Arnold, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
Willis A.
Mar 13, 2020
Great product
Great product
Response from AlpacaMallMar 13, 2020
Dear Willis Atherton, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
Anastasia T.
Mar 13, 2020
Easy and efficient
The process of ordering was easy and efficient and the package arrived within the stated timescale.
Response from AlpacaMallMar 13, 2020
Dear Anastasia Twigg, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team
Veijo N.
Mar 12, 2020
Good information
Good information, prompt delivery and excellent product.
Response from AlpacaMallMar 13, 2020
Dear Veijo Nyrhinen, We want to thank you for your review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team

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Purchased poncho for by 2 year old great granddaughter

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Loved the sweaters I received

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SCAM COMPANY whose responses to negative posts are lies!

Loved the sweaters I received

Beautiful

Great product

Easy and efficient

Good information