Marcia K.
DO NOT BUY HERE!
DO NOT BUY HERE!! they sent me 2 damaged sweaters with split side seams both sides of one and a black ink/tar spot on a white sweater. Web site and their correspondence to me said refund only if damaged but they are not honoring that. Sweaters are paper thin-very poor quality and damaged on arrival. After spending $21 to return with tracking as they demanded, they now say no refund!! PHONE # not even in service and no response to e mails until 4rd sent. NOT TO BE TRUSTED! BEWARE!!!
Response from AlpacaMallJan 12, 2021
Hello Marcia, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We received your complaint about the small blue spot in one of the sweater and we offered a partial refund for the product since it was probably stained during shipping and your order didn't have shipping insurance. Regarding the 2 other sweaters, you never mentioned them in your emails and there is no record of the photographs of the split side seams and their return was never approved by our company. Alpacamall.com Quality and Customer Service Team