AlpacaMallReviews of alpacamall.com

Response from AlpacaMallDec 10, 2020

Hola Almudena, Lamentamos mucho que su experiencia con nuestra empresa no haya cumplido con sus expectativas. También estamos muy agradecidos por haberse tomado el tiempo de revisarnos y decirnos qué cree que está mal con nuestros productos y servicios. El costo del su producto de alpaca fue de 54.00€, no de 74.00€ como menciona en su comentario y se realizo un descuento del 10% de este precio tal como se muestra en factura. Por otro lado hemos comprobado que se cargó un costo adicional a su cuenta debido a un problema con el sistema que causó que se hiciera un doble cargo del impuesto VAT y lamentamos mucho este inconveniente. La devolución de 4,05 Euros se realizará en 24 horas. Trabajamos muy duro para mejorar la calidad de nuestros productos y dar a nuestros clientes el mejor servicio posible. Alpacamall.com Equipo de Calidad y Atención al Cliente

Response from AlpacaMallDec 10, 2020

Salut Li Diapositive, Nous sommes vraiment désolés que votre expérience avec notre entreprise n'ait pas répondu à vos attentes. Nous sommes également très reconnaissants d'avoir pris le temps de nous examiner et de nous dire ce qui ne va pas avec nos produits et services. Nous aimerions connaître votre numéro de commande pour résoudre tout problème et vous offrir une meilleure expérience. Veuillez nous envoyer un nouveau courriel pour examiner votre plainte. Nous travaillons très dur pour améliorer la qualité de nos produits et offrir à nos clients le meilleur service possible. Alpacamall.com Équipe Qualité et Service Client

Response from AlpacaMallDec 10, 2020

Dear Paul, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallNov 24, 2020

Hello Lisa, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We would like to know your order number to solve any problems and give you a better experience. Please send us a new email to review your complaint. We are working really hard to improve the quality of our products and to give our customers the best service we can. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallNov 9, 2020

Dear Michelle Mindak, We want to thank you for your good review. We are working really hard to improve the quality of our products and to give our customers the best service we can. Thank you for shopping with us! Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallNov 9, 2020

Ciao Federica, Siamo davvero dispiaciuti che la tua esperienza con la nostra azienda non abbia soddisfatto le tue aspettative. Siamo anche molto grati per aver dedicato del tempo a recensirci e per dirci cosa ritieni sia sbagliato nei nostri prodotti e servizi. Come accennato nelle nostre e-mail, le tasse doganali devono essere pagate dal cliente e questo è ben spiegato nel nostro sito Web, poiché spediamo ordini a livello internazionale non siamo a conoscenza del sistema di tasse e costi di ogni paese. Alpacamall.com Team di qualità e servizio clienti

Response from AlpacaMallNov 9, 2020

Hello Drew Sumrow, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. We are working really hard to improve the quality of our products and to give our customers the best service we can. Alpacamall.com Quality and Customer Service Team

Response from AlpacaMallOct 15, 2020

Hello Brooks, We want to thank you for your good review, however we have carefully reviewed our system and we cant find any orders under you name besides the order you placed last year wich was delivered in 15 days. We believe you may have confused our website since we don't have any products listed under the name "peruvian Quechua abuela" and we don't have any pending deliveries to you. Alpacamall.com Quality and Customer Service Team