Bill T.
Non receipt of goods
I would love to be able to review the poncho that I ordered 31/08/2020. Unfortunately I cannot. This was due to be delivered 02/09/2020 but to date I have still not received this. The company state they have delivered the parcel but I have assured them on numerous occasions that the parcel has never been delivered to my address. I have repeatedly asked them to either deliver my goods or refund me in full. This is now 15 days since I should have received my goods and 18 days since they have had my money.
Response from AlpacaMallSep 18, 2020
Hello Bill, We are really sorry that your experience with our company did not meet your expectations. We are also very grateful for having taken the time to review us and to tell us what you feel is wrong with our products and services. As we mentioned in our emails the tracking information shows this order has been delivered to your address, we have emailed to Amazon to get more information about this package but we haven't heard from them yet, the parcel has not been returned to us therefore we cant ship it again. Alpacamall.com Quality and Customer Service Team