AllurezReviews of allurez.com

I wouldn't have ordered from Allurez if I knew then what I know now. I purchased a beautiful bracelet, in July-20, as a present to my daughter for her graduation. The order did arrive in time for the celebration, but it was broken. Since I was not at the celebration or in the same state I had the bracelet shipped to me where I had it inspected by my local jeweler. They said that it broke because they used an inferior gold that is not as reliable. However I had no choice, I sent it back to Allurez, but they would not reimburse me for the shipping to my home from the celebration, insurance was over $100.00. After, 6 weeks the bracelet shipped, but they shipped it to the wrong shipping address, they shipped it to the original address not mine which I confirmed they would ship it to. When the package was opened, the bracelet was missing a diamond, shipped it back to Allurez. After another + month Allurez shipped the bracelet again, this time to my street address, but in the wrong city. I finally got the bracelet 6 months after I originally ordered it. I no longer wanted the bracelet, but per Allurez I only had 30 days from the original purchase delivery date to return the bracelet. I have not had this bracelet for a total of 30 days in the last 6 months, but that did not matter to Allurez. While I think the bracelet looks beautiful, my daughter is afraid to wear it for fear that it will break. So if you like to just look at your jewelry and not wear it, by all means purchase from Allurez. However if you ever would like to wear for jewelry, buy if from someone else. Rob C. (Phoenix, AZ)

Absolutely horrendous company. Worst customer service experience of my life. I ordered an engagement ring on December 1st. I specifically asked that if the ring could not be guaranteed to arrive by Christmas that I would like to cancel my order immediately. I contacted customer service and was repeatedly assured that it would arrive on time. I checked in weekly and was continually lied to by their customer service team. When it got closer to Christmas I had to go out and buy another ring. I attempted to cancel my order and just get a refund as THEY HAD NOT EVEN STARTED CRAFTING MY RING. They told me they would speak with someone in management and get back to me. They also assured me that if the ring was not able to be returned, I would receive it by new years at the latest. 4 days later I hadn't heard anything so I called. I was told that there was no inquiry about a refund for my order. I asked if I could begin the refund process. They told me they would have to speak with a manager and get back to me. A week later I had no reply. I called and asked to speak to a manager myself. I was told they would call me within 24 hours. 1 week later I had no replies. The ring finally arrived on January 7th. I attempted to contact them again in order to return the ring and got no response. Customer service is abysmal, and I am out a lot of money due to their inability to communicate with their customers.

My wife loves the necklace I had shipped and it arrived really fast/secure, despite being ordered the week before Valentines Day. Will definitely be doing business here again.

I bought a loose diamond from allurez. At first, I bought a diamond from them that didn’t fit my setting so I had to return it. After a couple emails they refunded me. I bought another diamond that was the correct size and specifications. I was on a sensitive timeline, but they got hit with a snow storm in new york so they couldn’t ship it. But I expressed my need and concern for receiving the diamond quickly and they shipped it two days after the storm hit. I received it in secure packaging and just enough time. One of the concerns I had was that I bought an SI2 clarity diamond and was worried that it would be cloudy or spotty with black marks. Fortunately it was a gorgeous diamond. It had perfect color, cut and carat. There was a tiny spot on the edge of the diamond that could be seen with the naked eye if you were looking hard, although it wasn’t a big deal because the setting on the ring hid the inclusion. I even compared my diamond with a VS diamond under x5 magnification (I know that’s random but I have a pair loupes) and there was no difference other than the inclusion that couldn’t be detected when it was set. It was affordable too, I saved $800 on the same their diamond than the local jeweler on the a diamond with the same specifications. I brought it in to my local jeweler where I bought the band setting from and she had all the other employees come look at the diamond because they all loved the way it looked with the ring. Allurez did some exceptional work on this diamond. Would definitely buy another loose diamond from them. I spoke with Rojan through the whole process and he was very helpful and kind.

I just received my gorgeous gold pendant from Allurez! It arrived quickly and beautifully packaged. A lovely Vintage inspired piece in 14k yellow gold with sparkling diamonds. Simply devine!

My order from Allurez was delayed over 30 days. There were a nuber of mix-ups. Mostly this was because of the holiday season and that Allures' supplier, a jeweler - ring maker was hit with a number of staff infected by Covid-19. When the ring arrived, an anniverasy ring with natural emerals and diamonds, it was PERFECT! Very fine quality! Worth the wait.

They will make my Wife's Valentine's Day one to remember.......

Amazing service, despite the distance. Beautiful customize item.