AllurezReviews of allurez.com

I have ordered 4 rings from Allurez whihc include two which were lost. The quality of my rings are outstanding. I receive many compliments and am so glad I could replace the two which were lost.

I bought three eternity sapphire stackables in 14k white gold - blue, yellow and red beautifully cut stones. The craftsmanship is beautiful, they are strong and solid and I have received many compliments on them. Since there were three rings, I thought the production time would be much longer than the two weeks estimated, but Allurez was right on it and they were delivered on time. I am extremely pleased with the entire process and highly recommend them! Thank you for my very special rings!

I am so happy with my ring .It is absolutely beautiful.I can not stop looking at it.The craftsmanship is superb.

Best service, superior quality

A beautiful shop, full of sparkly things. I just got my order and this is exactly what I was looking for.

It was a pleasure to work with Allurez. I had an issue with an earing and they replied quickly how I can send mine out and they'll fix it at no cost since I was still under the 1yr service warranty. In 2 weeks I got my earing back. They were fast to reply and straight to the point. Rena helped me out and I appreciate her a lot.

My experience from start to end was seamless for my order. I would highly recommend, as both the product and customer service was exceptional. Thank You Allurez!

Zero Stars-My Allurez experience began Jun 6th w/ the purchase of an engagement ring (setting only) and continues this day. BBB is currently managing complaint #17487119. Let me be clear... I realized miscommunications were occurring between customer service and me. I waited what I though a reasonable time for communication and shipping confirmation (2 weeks) before requesting refund and was told my custom order was non-refundable. However, the return policy covers this in two separate bullets and Allurez believes one bullet stating "Design your Own" ring can be exchanged for equal or greater value products clearly captures the essence of the next bullet stating "Custom Orders" are non-refundable. I was appalled at such word play for a $1700+ item. After a week of back and forth communications, it was clear Allurez, regardless of what early stage this ring was in design, was never willingly going to return my money which was pulled from my account on June 8th. What I ordered: An 18kt white gold three stone setting with blue sapphires on either side of a primary empty prong setting sized for a future 1ct very good or better proportion diamond. a total of ten channel set (five diamonds on either side of the ring). This was meant to be a very symbolic piece. My fiancée and I have been married before and we have five children together and I have already gifted her a necklace of five stones; two families joined by one union. What I received about 30 days after order: A very damaged, worn looking and incomplete 14kt white gold ring with gouges on a smaller and clearly different band than was pictured; damaged blue sapphires that has one prong completely missing; spalling in the ring and setting casting; a primary stone prong setting not soldered in place and a thin foil layer appearance noting inferior white gold process. I wish I could post pics as they speak for themselves. I feel Allurez got vindictive w/ me and falsely claimed to BBB issue has been resolved. Check SiteJabber for pics. Oct 2022 Update: Still living this nightmare! Already replaced the ring from a very reputable local jeweler who has provided me what I expected from Allurez. Did I say I also filed a complaint with FTC? Well I did and I hope they see a trend of such reports and they go after this front for internet crime. Currently working with The Jewelers Vigilance Committee and hoping the can facilitate a refund. If this doesn't work, it looks like I'm taking them to court. Apr 2023 Update: Looks like JVC was able to facilitate an agreement whereas Allurez owner is willing to move forward. I have incurred expenses to protect my own interests but appears I may retrieve most of my money. Lesson learned. I will offer this on my experience with major jewelry purchases online...this effort was a complete failure but my previous purchase through Brilliant Earth and Shane Co. were amazing! Also, a shoutout to Mervis Diamonds of Tysons for saving my engagement ring needs with a spectacular ring exceeding all expectations!