AllurezReviews of allurez.com

I purchased a ring from Allurez on November 30th as a replacement ring for my current wedding ring - I wanted to switch from yellow gold to white gold. I order the ring without a center stone, as I planned to have my existing 1.18 ct solitaire set into the new ring. I received the ring and took it to my jeweler, who confirmed the prongs were the correct size for the stone and set the stone into the ring. That occurred in mid-December. This past weekend, I realized that the diamond was missing ... not just that it had fallen out of the prongs, which would have been the jeweler's fault, but that the entire head had separated from the ring (no prongs left at all). I have been trying to contact Allurez to get a refund for the ring (as my jeweler won't approve the ring to be used as part of my insurance claim due to the poor quality of the ring). I'm not trying to get them to cover the lost of the diamond, which is several thousand dollars ... I just want to return the ring and get my money back, so that I can get a replacement that is approved by my insurance. After waiting for days for a response, I received one today that is putting the blame on my jeweler and not taking responsibility for the fact that the company is the one that built the ring and attached the head/prongs. They are refusing any refund at all.

Beautiful crafted small diamond huggie set

When I finally got the necklace it was very beautiful I was impressed. But the ordering process could be better and after I ordered I didn’t hear anything anymore of time frame nor a satisfactory confirmation of everything, on those things I usually feel a bit lost, I really felt somewhat unease and a bit anxious not knowing what I would get or when I ever would receive it, and then when the UPS had tried to deliver 3 times I finally heard the order was coming and almost had been shipped back back, without me knowing anything about it till it was about to late, wow . If the whole process from starting to finish could happen more openly and with more confirmations etc would make it much much better. Thank you though for order coming out at the end VERY VERY BEAUTIFUL AND SATISFACTORY!!!!

Gorgeous jewelry with excellent customer service and free expedited shipping.

The engagement ring itself is beautiful and any questions I had via email were answered within a few hours. The price for the ring can’t be beat! I got more then I could’ve hoped for when starting my search thanks to the value they provided.

Do yourself a favor and go look at all the BBB complaints. Mines on there as well. Maybe you'll get lucky and not have issues. Want to take a chance with something so valuable? Aside from the fact that they said they'd send a message before they shipped the ring, which they didn't and resulted in us going back and forth with UPS redelivery, the ring lost a stone after 2 days of her wearing it. The prong that was supposed to hold the emerald wasn't even closed all the way. After sending the ring back for repair, we called multiple times and messages were ignored. It took over 2 weeks for a "repair" to be done and I only received the ring back after filling a complaint with the BBB. Shotty work and horrible customer service.. UPDATE: After receiving the ring back after a long wait ANOTHER emerald fell out of the setting. We took the ring to a few local and national chain jewelers who all told us the same thing: Allurez's jewler sold us crap! They didn't put enough prongs in the setting to protect the emeralds so we were bound to lose the stones. The band is so thin at the base it looks like the jeweler took a used ring to make the piece. It should never be as thin as it is or only after it's worn for 40 years. Well, after contacting Allurez again...this time they wanted to charge us for the stone and will not refund the piece because it is engraved....which you cant even see because the band is so thin. Im currently looking at going legal but will probably get nowhere with this shiest company. STAY AWAY! Do yourself a favor and go look at all the BBB complaints. Mines on there as well. Maybe you'll get lucky and not have issues. Want to take a chance with something so valuable? Aside from the fact that they said they'd send a message before they shipped the ring, which they didn't and resulted in us going back and forth with UPS redelivery, the ring lost a stone after 2 days of her wearing it. The prong that was supposed to hold the emerald wasn't even closed all the way. After sending the ring back for repair, we called multiple times and messages were ignored. It took over 2 weeks for a "repair" to be done and I only received the ring back after filling a complaint with the BBB. Shotty work and horrible customer service. UPDATE: After receiving the ring back after a long wait ANOTHER emerald fell out of the setting. We took the ring to a few local and national chain jewelers who all told us the same thing: Allurez's jewler sold us crap! They didn't put enough prongs in the setting to protect the emeralds so we were bound to lose the stones. The band is so thin at the base it looks like the jeweler took a used ring to make the piece. It should never be as thin as it is or only after it's worn for 40 years. It looks like its an old piece! Ive put pictures here so you can see how thin it is. Well, after contacting Allurez again...this time they wanted to charge us for the stone and will not refund the piece because it is engraved...which you cant even see because the band is so thin. STAY AWAY! Ps... to anyone at Allurez who might read this, my fiance who has no engagement ring now is a medically retired veteran who did tours in Iraq. So not only did you screw up our special occasion but your actions are causing mental anguish to a veteran with PTSD. Go f*** yourselves!

Beautiful earrings,my wife's favorite

Great service and beautiful jewelry,will always use Allurez